- Overseeing IT Operations: Manage and coordinate all IT activities to ensure smooth operations and adherence to organizational objectives.- Strategic Planning: Develop and implement IT strategies aligned with company goals, leveraging technology to drive business growth and innovation.- Budget Management: Planning IT budgets, forecast expenditures, and ensure cost-effective utilization of resources while maintaining high-quality standards.- Security and Compliance: Ensure the security of IT systems and data through the implementation of robust security measures and compliance with relevant regulations and standards. NIST, ISO27001, PDPA- Project Management: Lead IT projects from initiation to completion, ensuring timely delivery, within budget, and meeting stakeholder expectations.- Infrastructure Management: Oversee the design, implementation, and maintenance of Data Centre, IT infrastructure, including networks, servers, and systems.- Training and Development: Foster a culture of learning and development within the IT team, providing training opportunities to enhance skills and knowledge.- Vendor Management: Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements are met.- Disaster Recovery and Business Continuity Planning: Develop and implement strategies for disaster recovery and business continuity to ensure the resilience of IT systems and operations.- Continuous Improvement: Identify areas for improvement within the IT function and implement measures to enhance efficiency, reliability, and security.

– Managed large scale systems, network and infrastructure engineering projects for client companies with full oversight for design, development, deployment and production.– Solution Manager for data center facilities consulting/ construction (Active/ Passive) implementations & Re-locations projects– Defined technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines.– Accomplished IT staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching employees; initiating, coordinating, and enforcing systems, policies, and procedures.– Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.– Served as the primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations in customer sites.– Performed critical server migrations & replications for File Servers, Domain controllers & Exchange Servers and administratation of AD, DNS, DFS & DHCP servers whenever required.– Managed root cause analysis to eliminate downtimes, increase system availability and improve SLA consistency. Plus Project management coordination across all teams.

– Managed Direct Manage Service (DMS) & White Label Service (WLS) accounts with over 20000+ network devices through N-Central & LogMeIn RMM platforms to ensure quality service delivery to meet SLAs.– Practiced Incident management, problem management, change management & project management, ITIL processes in NOC while supervising L2, L1 & service desk engineers in their tasks.– Performed root cause analysis, technical troubleshooting & recorded them to ensure no more repeating errors. Plus, configured N-Central Self-healing/ automations wherever, whenever possible to save time.

– Managed IT Infrastructure and Network Security in Corporate Head Office & Subsidiary companies while ensuring 99.9% SLA up time to the business. – Implementation & further development of Group-wide Disaster Recovery (DR) & Business Continuity Plans.– Implemented ISO 27001:2013 Policies & Procedures according to the standard & continued maintaining same by doing periodically pen tests, vulnerability assesments, inventory updates & user awanress sessions.– R & D on new technologies, trends & products that help organization be successful in the business.– Execution of security policies from Cisco ASA/ PaloAlto Firewalls, and Peplink load balances. – Implementation & management of SLES & RHEL v6, 7 SQUID Proxy Servers for Content filtering/ caching. – Implementation and management of TrendMicro OfficeScan Suite to ensure Endpoint Security and Endpoint Encryption Suite to make sure Data Loss Prevention (DLP). – Installation, configuration and management of MS Windows Server 2008 R2/2012 R2 DNS, DHCP, Distributed File System (DFS), IIS, Exchange 2010 Servers with Failover clusters.– Set up MS Windows Hyper-V & REDHAT KVM Virtualization platforms along with Replica servers.

– Managed and delivered IT projects on time, on budget, with highest quality, and high level of customer satisfaction. Maintained business relationships with Clients, Suppliers and Contractors.– Led, Managed and supervised island-wide technical team of 25 engineers and other roles; Managed technology, carried technical implementations and production to meet clients' needs.