Irakli S. Email & Phone Number

Milwaukee, Wisconsin, Us

Tbilisi, Ge

Steering the business transformation consulting practice, I consult executive teams of financial institutions in the U.S., Europe, and the Middle East. Engagements range from operating model transformation to process improvement, culture change, and the integration of innovative technologies. My leadership spans the practice P&L and project teams of up to 120 people, using Lean, Agile, and DMAIC methodologies. We analyze business needs, identify improvement opportunities, map processes, and create/implement solutions.🔷 HIGHLIGHTS:► Produced a 250% ROI, lowered operating costs 5-10%, grew revenue per sales agent 15-20%, and sped request processing time by 40% for Eurolife FFH. Established an internal team of Lean SMEs.► Enabled a bank’s 5% market share gain and optimized operating models, the organizational structure, and customer-facing processes of the Private Banking & Wealth Management businesses.► Sped loan disbursements 30-50%, raised the loan approval rate by 10 basis points, and grew monthly loan volume 15-20% for SME Banking Sales & Operations units by transforming the full loan disbursement process.► Identified and cut negative ROI project spending 60% and improved employee engagement through strategy cascading methodologies: a balanced scorecard, OKRs, and aligned KPIs and goals for EVEX Hospital Group. ► Surged sales per employee 35% at Tera Bank (Georgia) and cut loan processing time 40%, errors 70%, and costs 33%. Introduced various Lean principles and guided process re-engineering.► Grew branch employee sales 25% at Liberty Bank (Georgia), expedited product time-to-market, and trimmed consumer loan processing time and costs 20%. Led enterprise transformation across functional operating models.

New York, Ny, Us

I was brought in to work with regional leaders to shape multi-year transformation plans for operations across EMEA and drive execution. Together, we prioritized markets with value opportunities, outlined plans, and formed cross-functional program governance. I also hired, directed, and coached dedicated, local Lean teams in assessing readiness for change and transforming operations, using Lean, Agile, and DMAIC methodologies.🔷 HIGHLIGHTS:► Improved the customer experience in Greece and Poland; reduced the cost-to-income ratio 10%, process service time 25-35%, and customer complaints 40-50%. Centralized operations support and redesigned various processes.► Expedited group policy registrations 20-30% for employee benefit products in UAE, increased sales per agent 10-15%, cut errors 60%, and raised NPS of key partners by 5 pts by optimizing Bancassurance operations.► Multiplied sales per rep 35-70% and shortened sales time 15-30% for new agency sales teams for Egypt and Morrocco by creating and enacting the operating model, Lean management practices, and operating processes.► Sped processes 15-40%, cut costs 5-15% (run rate), raised customer satisfaction 30%, and grew sales per agent 15-30% across the U.S., Chile and China through business process improvement, a new operating model, and Lean and Agile tools.► Saved 60% on run rate operations costs and planned for service consistency across 20 EMEA countries. Managed outsourcing to a new Poland shared service center, guiding a team in developing a 5-year centralization plan.► Carved a path to 8-figure savings, facilitating an EMEA executive leadership workshop on innovation for the President and 90 EVP, SVPs, and country CEOs.► Replicated executive workshops for 20 countries, partnering to form an online Train-the-Trainer program for 1,500 employees in 2 months.

Dubai, United Arab Emirates, Ae

I was hired to lead business transformation and project management leaders and support a shared services company’s transformation and outsourcing teams. I assessed Lean maturity and developed and implemented operating models, business transformation initiatives, and Lean methodologies to drive lasting, positive change. 🔷 HIGHLIGHTS:► Decreased costs 30% and condensed process time 40%. Established cross-functional executive governance for the transition from the parent bank to BPO company and then, introduced Lean Practices and team training on continuous improvement.► Generated a cost-saving of 10% to 25%, raised customer satisfaction by 10 basis points, and sped complaint resolution 60% by outsourcing operations to Tanfeeth and installing measurable SOWs, SLA agreements, and pricing models.► Reduced check-clearing errors 50% by redesigning and automating the process and deploying the target operating model.

Tbilisi, Ge

I directed strategic projects for C-level executives to build capacity and optimize sales productivity, operational excellence, performance management, and employee satisfaction through Lean principles. I also trained management on effective coaching for performance management.🔷 HIGHLIGHTS:► Amplified corporate banking profitability 62% and grew client retention from 75% to 90%. Spearheaded the transformation of 120 branches country-wide through a new branch operating model, inbound/outbound call centers, centralized back office, and transformation of corporate banking.► Amplified employee retention in the commercial team 15% and raised productivity 10%. Hired a coach, built a team of coaches, supported the coaching model roll-out, and led a Train the Trainer program.► Surged transactions 30% with minimal staff increase and lowered client waiting/service time 80%. Assembled a technical team and guided them to establish a data analytics division, including the build of a centralized database, enterprise-wide reporting, and predictive model.► Drove a 20% to 40% decline in errors, lifted the TNPS score, accelerated application processing time, and decreased processing cost per application 15% through business process re-engineering.

Tbilisi, Ge

I advised on new branches and ATM locations aligned with the growth strategy, based on analyses of country, city, and area business environments. I also advised on workforce planning for front desk employees, based on branch performance analysis.► Key role in expanding the bank footprint 90%, from ~100 to 190 branches, and increasing the number of ATMs 50%, from 130 to 200, evolving the bank to hold the largest footprint in Georgia.

Tbilisi, Ge

I served as the head of developing and managing central intelligence and monthly reporting across all departments and units.► Improved sales strategy planning by creating a client segmentation report to illustrate product usage and cross-sell opportunities by segment.

Tbilisi, Ge

I designed, planned, and drove multiple projects, such as a project to engineer the first NFC system in the country, enabling the use of a single card for access and bank payment by students at schools and universities.

Tbilisi, Ge

Was responsible to receive, analyze and evaluate loan applications and pushing pre-qualified applications to credit committee. Solicit, underwrite and ensure efficiency of loan repayment and manage own USD 3mio portfolio with less than 2%overdue loans

Certificate, Business Administration - Communication - Leadership Development

Certificate, Mastering Design Thinking

Bachelor Of Computer Engineering, Economics And Information Technology

Certificate, Pre-Mba

Certificate, Management

Diploma Of Honors, Physics, Mathematics, High School/Secondary Diplomas And Certificates