As a Child Wrangler at the San Francisco Opera, I supported the staging staff and rehearsal department by escorting child performers during rehearsals and performances. Responsibilities included supervising pick up and drop off of child actors, ensuring they made entrances during performances, and maintaining discipline off-stage. I also administered and filed documentation specific to the child actors.

Marketing - develop annual and event-specific plans and campaigns within budget- manage publicity calendars- plan, manage, and create digital and analog marketing materials- identify and implement partnerships- collaborate with team members on effective promotions of all campaigns and activities- consolidated and streamlined organization's social media outlets and posts- created marketing plan in partnership with Development Manager and Executive DirectorCommunications- communicate OIGC's services and programs internally and externally, across target demographics- collect capture, and catalog impactful stories from constituents, and partners to weave into all communications- act as primary brand steward, ensuring quality control on all outward facing messages- manage editorial calendar and coordinate with internal team to assign responsibilities for content development- manage public relations, including press releases, press relations and engagements,- engage and collaborators with photographer, graphic designers, etc. as needed to develop marketing materialsProgram Management- in partnership with Executive Director, develop new, codify, and enhance current programs.

Development Manager- initiated subscription program capturing mid-level donors- cultivating current and new members to become consistent donors to the organization- managed and produced fundraising events from conception to execution- creating marketing and production timelines for fundraising events - work closely with a grant writer and staff members to submit grant proposals, reports, and work samples- monitored program statistics and spending for grant reports and budgets.Marketing Manager- board development and training on social media profiles and announcements- reorganized and rebuilt website from scratch- created branding and style guide for the organization- create and manage social media content, increasing engagement

Office and Choir Membership Administration (70%)- Coordinate standard office duties, including answering phones, responding to inquiries, filing, and photocopying- Copywriting and editing for email blasts, website, and general correspondence- Maintain office supply and merchandise inventory - Maintain email and patron databases- Fulfill and ship online merchandise sales- Process dues and administrative fees - Process choir member requests and respond to audition inquiriesSocial Media and PR (10%)- Assist with public relations- Assist in creating content for social media feeds for three choirs, including Facebook, Twitter, Instagram- Development Assistance and Donor Relations- Record donations and generate donor correspondence letters in support of donor relations- Assist with grant proposal preparation and reportingEvent Support (10%)- Assist with and attend self-produced events- Process ticket orders for self-produced events- Coordinate and attend annual choir auditions Other- A self-starter, organized, energized by details, and enjoys completing the smallest tasks with accuracy and efficiency- Navigate around PCs and Macs and can navigate basic computer systems, including proficiency in MS Office, Google Drive, and CRM systems- Comfortable communicating with a wide range of people and personalities via email, phone, and web communication- Work independently and efficiently in a collaborative environment

VIRTUAL EVENTS PRODUCERDesign, assist, and provide technical support for virtual events and conferences. Working primarily through the Zoom meeting platform, maintain clients' brand throughout the event, and manage participants' participation via breakout rooms, sharing screens, and incorporate interactive activities suitable for all levels of technology users.BRAND DEVELOPMENT CONSULTANTAnalyze clients' brand identity, performance, and strategy of clients’ products and services. Listen to their goals for, present plan for goals, brainstorming logo designs, website, and other online digital presence.Past Clients:- St. Andrew Jewelers- National Kitchen and Bath Association, Northern CA Chapter- SJW Consulting- Eclexis Design- Palo Alto University- Nicolia Gooding Experience- Oakland Interfaith Gospel ChoirBorn in a cusp year between GenX and Millennials, I was enthralled by emerging technology for consumers, teaching myself basic HTML code and DOS commands using my mother’s night class textbooks and learning how to type by printing out letters to classmates from Word Perfect. I enjoy exploring new platforms and looking for ways to help small businesses and organizations use them effectively to fulfill their missions.

Performance Arts. Singer (Oakland Interfaith Gospel Choir; private events, weddings, sporting events). Storyteller (Barnes and Nobles special events; private events). Actor (MultiCultural Drama Company, UCSB)Graphic Arts. Design print collateral for small businesses, non-profit organizations, and youth groupsVideo Production. Produce short films for student organizations' events. Produce short films for non-profit organizations (Ala Costa Center; McCullum Youth Court; Oakland Interfaith Gospel Choir)O-Trek. In 2008 conceived, researched, and implemented O-Trek, an urban scavenger hunt through Oakland's different districts, historical sites, landmarks, businesses, and activities.. Secured sponsorships for newspaper ads and promotion, prizes, and SWAG bags. Set up systems for disseminating information and receiving feedback . Designed the logo, printed flyers and distributed them to local businesses. Designed a website to effectively disseminate information regarding the event. Solicited participation from local businesses via sponsorship or participating on the day of the event. Researched historical information and wrote out sets of clues to guide participants to various locations in Downtown Oakland, Lake Merritt, and Jack London Square.. Oversaw and participated in day-of logistics, including organizing volunteers, participant check-in, collected payment and liability releases.

In 2010, Isa Chu began experimenting with a confectionary career. In January of 2012, the experiment was named Chu On Cakes, a short, unique name, with a playful twist. Currently, Chu On Cakes is cake hobbyist, experimenting and fulfilling orders for cakes, cookies, and cake pops. . Custom order for cakes, cookies, cake pops . Conception and design of logo to production of business cards . Maintain social media presence on Facebook and Instagram . Maintain website and blog . Communicate with clients regarding details of their order (design, delivery, payment options)

March 31, 2014 - April 17, 2018 . Advanced EMD Certification - International Academies of Emergency Dispatch . Active CPR Certification . Bilingual CantoneseRespond to inquiries from citizens regarding services provided by other community and business organizations, such as Public Works incidents, as well as answer questions from the media.Coordinate with other agencies such as the California Highway Patrol, Alameda County Fire and Sheriff Offices, Oakland Police Department, as well as neighboring cities to provide appropriate and timely response to citizens.Daily contact with the diverse community of Oakland, from citizens calling to report a trash can on fire, to others going through high stress situations of life or death. I personally assist Cantonese speaking callers in getting the response they need and when faced with a non-English speaker other than Cantonese, I utilize the resources I have on hand, such as an available co-worker who speaks Spanish, or the use of the Language Line to provide interpretation services.Follow policies and procedures for call handling. Analyze and handle unusual incidents within call center accreditation requirements.

General administrative duties: * Maintenance of child/family files, facilitation of staff meetings, ordering required materials for staff and classrooms. * Attending regular meetings, maintaining calendars and following the program schedule.Professional Development and Training: * Toddler CLASS Reliable Observer (2014) - providing professional development and training of Early Childhood Instructors using Practice Based Coaching with the CLASS lens. Reviewing child assessment reports via Teaching Strategies GOLD Online Assessment Tool to provide additional support to teachers and children. Accompany Home Visitors on select home visits for program observation, staff assessment, and professional development. * Brazelton Touchpoints Trainer - providing professional development to community leaders across different fields such as Early Childhood Instructors, other community organizations' executives and administrators, Community Organizing: * Collaborations with other community-based organizations, and organizational partners to maximize resources for staff development as well as services for clients and families. For example, worked in collaboration with Children’s Hospital and Research Center to provide Home Visitors and Family Advocates with ongoing reflective supervision and case consultation sessions. * Working with a team of program coordinators in other fields (family services, nutrition, special needs, facilities, and health) to organize community wide events, to provide comprehensive services to children and families.Policies, Procedures, and Program Requirements: * General knowledge of Federal Grant Requirements, with detailed knowledge on Education and School Readiness requirements. Monitoring of California Care Licensing requirements and staff qualifications, in conjunction with federal grant requirements and City of Oakland policies and procedures.• 42 ECE units (6 in infant/toddler)

* Plan, prepare, and executive curriculum for 3 to 5 year-old children of low-income, high-risk families residing in Oakland, CA* Work with the family advocate to build relationships with the children and their families in order to provide resources on housing, food, health, and mental health as needed.• 36 units ECE

The Oakland Fund for Children and Youth (OFCY) awards several million dollars in grants each year to non-profit organizations and public agencies serving children and youth in Oakland. I monitor approximately 8 million dollars in grant contracts, and work closely with funded agencies and the evaluation team to support grantees.• negotiate scopes of work and budgets to ensure compliance with OFCY legislation and City regulations• work closely with independent evaluators in the development of progress report guidelines and specific criteria for site visits to grantees• develop written reports in relation to the progress of grant programs• participate in community meetings• assist in the planning and implementation of programs by providing staff assistance to citizen advisory boards and neighborhood groups• write and analyze reports for letters, agendas, and minutes• assist in making public presentations and written material for public distribution

- Coordinated with other Community Based Organizations to provide cost-effective services to families- Created and implemented developmentally and culturally diverse and appropriate curriculum for pre-K/school-readiness classroom- Coordinated with Parent and Adult Education Teachers to create meaningful Parent/Child Learning Activities- Recreated enrollment/intake forms and procedures to better serve families and staff, while capturing information required by funder- Created outreach materials, organized and outlined clients' files, data entry and analysis in partnership with independent program evaluator

Night/Weekend Residential Staff. CPR Current. HIPAA trained. Supervise residential client and program activities, administer medications. Deescalate conflicts between clients and whenever possible, assist clients to a resolution. Secure building, enforce curfews, conduct bed checks, and adhere to Program Policies and Procedures. Report any incidents and/or concerns immediately to the Program Manager and to the relief staff. Attend regularly scheduled supervision meetings with the Program ManagerChanges in Status:. May 2014 - On Call Staff

Secretary since May 2009 * Experience using Process Based Leadership (PBL) * Take meeting minutes and distribute to board members * Follow up on Action Items * Familiarity with nonprofit management and its organizational structure * Familiarity with non-profit budgeting and legal requirements * Participate in the re-working of the organization's mission, vision, and values statements * Participate in the hiring process of a new Executive Director to carry out those statements * Assist with press packets including design of print and online collateral * Manage electronic files for print and online collateral for distribution for social media, media outlets, funders, and printers * Attend trainings on writing press releases, marketing strategies for NPO's * Develop leadership and communication skills to interact with a diverse membership * Participate in Choir Member conflict resolutions * Participate in fundraising events from conception to implementation * Provide statistical information for grant reports

Serve as liaison between board of directors and the choir council, provide general member report to Board of Directors.Uniform Coordinator * Maintain database of members and payments * Answer member questions about uniforms * Coordinate communication between artistic director and seamstress/tailor for robes productionAdministrative * Troubleshoot simple questions regarding software issues (ex: formatting a table, etc) * Facilitate orientation with new members * Troubleshoot website access issues

Discussed events and activities that would promote the agenda of Youth Workers in the SF Bay Area

- Began branding process for The Center – Developed flyer template for The Center’s different classes and programs- Researched and followed up on funding sources, and reported back to the Executive Director- Created and distributed flyers for special events- Worked with a team to plan and organize shows and events for the community at large- Created format and some content for organization’s first newsletter