Isaura Varela Email & Phone Number

New York, Ny, Us

Sesto San Giovanni, Milan, It

Campari America is a member of the Campari Group – the sixth largest premium spirits distributor globally.As Import Logistics Administrator, I develop and deploy strategy for cost-efficient, on-time, seamless, and secure delivery of goods from local and global sources via land, ocean, and/or air transport. I oversee administrative processes including scheduling and preparation of vital compliance documentation. I also managed relationships with internal teams and global 3rd party partners including freight forwarders, customs brokers, carriers, and government agencies, while also supervising a 5-member customer service team.✅ OPERATIONS & PROCESS IMPROVEMENTS✔️ I kept annual supply chain disruptions below 15% and standardized teams and procedures for resolving operational issues.✔️ I introduced and regularly updated main import logistics’ training manual that helped accelerate integration of new hires to department operations and cultivate new skills and technology competencies of existing employees.✔️ I was handpicked as Campari America’s Lead for a global, company-wide ERP system upgrading project – from SAP to SAP S4 Hana.✔️ To improve coordination between key stakeholders including supply chain, sales, and other cross-functional internal team members, and the customers, I refined communication channels with the Logistics and Customer Service Director✅ REGULATORY COMPLIANCE✔️By analyzing products’ adherence to FDA, COLAs, and relevant federal regulations, I enabled seamless launch of new products to the US market.✔️Named as Program Administrator for Customs Trade Partnership Against Terrorism, I enforced 100% implementation of US Customs and Border Protection regulations on shipments of goods.✔️I helped institute information programs including the Trade Compliance Training that fully equipped custom brokers, vendors, and suppliers with data on compliance clearances, Incoterms, harmonized tariff classifications, and US custom regulations.

Sesto San Giovanni, Milan, It

Brought into Campari as Senior Customer Service Representative, I engaged with customers to absorb product requests and kickstart company’s course of action to satisfy export orders. I contracted freight forwarders, created reports, managed stock levels, acquired country-specific customs documentation, and obtained proof of exports. I also served as liaison between production facilities, third-party warehouses, and domestic and global distributors. Additionally, I informed Customer Service & Logistics Director on critical operational data to guide functions of internal teams. ✅ KEY ACCOMPLISHMENTS✔️ I processed the export orders of company’s high-value customers including Duty Free customers, military group, export business units, and the Southern Glazers Wine and Spirits, the largest wine and spirits distributor in the United States.✔️ I efficiently and swiftly resolved 100% of order and supply chain concerns, established open communications, and infused strategies to maintain positive relationships – positioning company to historically high customer satisfaction rating.✔️ By establishing process change mechanisms and consistently updating procedures and training materials to align with new competency demands, I anchored operations to cope with changing industry standards..

Western Carriers is a leading freight and transportation service provider focused on wine storage, temperature-controlled transportation, warehousing, and relocation.Promoted as Assistant Manager, I supervised inbound and outbound shipment operations of up to 1 million cases daily to fulfill 200k+ average daily customer orders. I developed people assignment strategies to designate appropriate individual or department on various tasks involved, and rained, mentored, and supported employees from the order/inbounding/receiving departments. Moreover, I served as manager for value-added packaging services. ✅ KEY ACCOMPLISHMENTS✔️ I coordinated warehousing and preparation of outbound products – preparing documentations, organizing tasks of 40 night-shift warehouse crew members in readying the shipments, and supporting the back office department.✔️ I introduced preventive measures to eliminate common issues during night-time operations such as breakages, theft, over-allocations, and missing inventory – closely collaborating with nighttime crew to develop targeted solutions.✔️ By conducting meticulous products and operations evaluation, such as reviewing affixation of UPC, SCC and state codes on all deliveries and inspecting products’ adherence to FDA quality standards, I maintained 100% compliance with state and federal regulations.

✅ KEY ACCOMPLISHMENTS✔️Management of branded liquor accounts (i.e. Diageo, Campari, Pernod Ricard, and Palm Bay Imports.) Run variance report to ensure zero discrepancy of quantity, quality and case condition. ✔️Created Efficient Triage method to determine where to allocate resources. Generation of Key Performance Indicator Reports to determine any over-allocation, discrepancies and issues. ✔️Independently mastered and created Process Flow/ Spreadsheet: Used Company wide, minimizes resources’ time, eliminates risk of fines while efficiently collecting information. Resulted in revenue increase.✔️Ensured bonded freight contains finite & exact documentation: for government regulations. (i.e.: 7512’s, CBP300) Including items such as destination, licenses, consignees, quantity of product, weight etc.

Inbounding Inventory Senior Associate Western Carriers, North Bergen, NJ2007 – 2010 Senior Mortgage Processor First Jersey Mortgage, Union City, NJ2006 – 2007 Customer Service Representative/ Senior Bank Teller North Fork Bank, West New York, NJ2005 – 2006

Business Management, Business Administration And Management, General

Associates Degree, Business Administration And Management, General