Isaya Raphael Email & Phone Number

Tanzania

Ilala Municipal, Dar Es Salaam, Tanzania

Dar Es Salaam, Tanzania

• Track vehicle by GPS system.• Track fuel usage and consumption rates.• Ensure that potential problems or fuel misuse is raised to management.• Monitoring truck driver performance (200-plus vehicles).• Ensuring strict compliance with company regulations by drivers.• Identifying on-road exceptions and taking immediate remedial action.• Coordinating and responding to emergency situations.• Compile the monthly fuel reports• Submit regular and comprehensive monthly reports to the supervisor on vehicle movements and problems• Track Field Office transport personnel and vehicle movements• Performs any other Assignments imposed by Management.• Monitoring of all company’s trucks.• Preparation of Daily, Weekly, Monthly, Quarterly and Annual Reports on movements and status of company’s trucks.• Tracking of company’s trucks.• Monitoring of speed limits.• Monitoring of illegal haulage.• Monitoring of Turn Around Time (TAT) down time.• Other duties that may be assigned by the management• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that i can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.

Morogoro Region, Tanzania

• Verification of the regional offices orders and payments are accurate• Advise on paysheet documentation, filling, and safety• Document any variations that are observed during the verification process for appropriate corrective actions• Prepare periodic reports as may be required• Perform any other duties as may be assigned by the coordinator

Tanzania

• Verification of the regional offices orders and payments are accurate• Advise on paysheet documentation, filling, and safety• Document any variations that are observed during the verification process for appropriate corrective actions• Prepare periodic reports as may be required• Perform any other duties as may be assigned by the coordinator

Tanzania

• Verification of the regional offices orders and payments are accurate• Advise on paysheet documentation, filling, and safety• Document any variations that are observed during the verification process for appropriate corrective actions• Prepare periodic reports as may be required• Perform any other duties as may be assigned by the coordinator

Dar Es-Salaam, Dar Es Salaam, Tanzania

Answering general customer enquiries at cash counter· Undertake customer services advisor and enquiries duties as required in order toprovide excellent customer services at the counter as backup only· Supervising other tellers at the counter· Purchase and sales foreign currencies· On occasion own and manage customer queries and complaints by takingownership and resolving in timely manner· Monitoring cash levels held in the strong room throughout the day to ensure thatboth elements are within limits· Order branch cash from the cash provider or Central bank in accordance with limitset by the country head office· ATM’s Cash management· Ensure all tellers s and Vault balance before branch is closed (Branch Cashreconciliation)· Visiting all ATM’S within the area on each non-working day to check whether theATM is still operational and adequately stocked· Basically work as Co Custodian· manage Teller and Vault interaction· Ensure cash is packaged correctly by front line customer services advisor· Cross selling of bank products and services· Process both cash and cheque deposit/Credit· Cashing of cheque and withdraw

Dar Es Salaam, Tanzania

Interview prospective applicants and requests specified information related to loanor credit application; correspond or re-interview applicants to resolve questionsregarding application information.· Perform prequalification assessment and analysis of financial condition and risk offinancing requests within framework of Bank credit culture and current economic andindustry trends and analyzes all information necessary to present a financing request toSenior Loan Committee for approval; meet with existing or potential customers; visitingsites of loans; negotiate loan terms and conditions; approve loans within establishedlending limits or refer and recommends acceptance to the Chief Lending Officer or LoanCommittee.· processing of approved loans; ensure loans are processed according toagreement, customer needs and conform to Bank lending policies; obtain sufficientinformation or documentation from customers; solve problems relative to processingand servicing of loans within his or her portfolio; approve loan disbursements inaccordance with agreements.· Attempts to ensure that individual loans are risk rated correctly when reviewingloans and ensure that certification or deletion of collateral is made by the appropriateperson.· Cross sells the Bank's other products and services, referring customers toappropriate staff as indicated also visiting signatories in various companies forcapturing.· Process, solve and answers complex customer transactions, problems orinquiries and fulfills the requirements of Management Loan Committee to beknowledgeable with and provide positive input into the loan approval process of thebank.

Uninted Republic Of Tanzania

To acquire saving & current accounts for new customersTo make sure about the quality of newly loan acquired customers.To acquire more customers by doing cold calls, meeting walk-ins, associates, referralsfrom other customers.To give the best service to all the customers.Meeting productivity norms as defined through support of channels & own efforts.Strictly adhere & maintain KYC norms compliance.Cold calling and getting appointmentsGenerating and maintaining databaseUnderstanding customer requirementsExplaining the products as per requirementNew customer acquisition and customer retentionResolving customers queries and problems

Tanzania

Liaising and networking with a range of stakeholders including customers,colleagues, suppliers and partner organizations;· Communicating with target audiences and managing customer relationships;· Preparing proposals, quotations, bidding documents & developing contracts.· Managing the production of marketing materials, including leaflets, posters, flyers,newsletters, e-newsletters and DVDs;· Maintaining and updating customer databases;· Organizing and attending events such as conferences, seminars, receptions andexhibitions;· Conducting market research, for example using customer questionnaires andfocus groups;· Contributing to, and developing, marketing plans and strategies;

Dar Es Salaam

Sub contractor construction Company from March 2014 to Present Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-discipline contractors & employeesDUTIES• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance. • Escalating promptly any issues that may impact operations. • Producing stage plans, highlight reports, risk logs, requests for change etc • Providing strategic direction during the implementation stages. • Managing client expectations by ensuring the delivery of the highest quality service • Acting on client feedback. • Monitoring team performanceACHIEVEMENTS • Delivering projects on time as we agreed • Insure my team working in safety • Increasing company revenue by completing the work on time

Bachelor Of Commerce (B.Comm), Management Science (Information System), Second Class

Activities and Societies: BUSINESS ASSOCIATION OF UNIVERSITY OF DODOMA(BAUDO)- MEMBER

Advanced Education, Hge, Division Two

Ordinary Education, Division Two

Primary Education, Pass