Currently working as a showroom consultant at Kitchen Connection• Organise kitchen showroom walkthroughs and coordinate sales bookings.• Lead vetting, including completing templates for compliance paperwork and pricing.• Helping with colour, material selection and kitchen planning.• Coordinate kitchen design packages and maintain the availability of stock • Follow up with Builder and Designer for information updates on milestones• Provide administrative support for sales/design team regarding deal close • Provide ad hoc support to other teams

Worked as a furniture sales consultant at Domayne Furniture:• Achieved monthly sales targets through exceptional customer service, product knowledge and effective closing techniques.• Conducted product demonstrations and provided tailored solutions to customers to meet their individual needs.• Maintained a high level of customer rapport along with awareness of industry trends, which helped to provide accurate advice to customers and increased sales conversion rates.• Post sales support, follow through with suppliers and coordinate timely product delivery.• Implemented a new sales strategy that focused on cross-selling and up-selling, resulting in an increase of average transaction value and repeat business.---------- Outstanding Customer Service Award ---------------People are quick to criticize and slow to praise, so I thought I’d take the opportunity and make the effort to commend your employee, Isbah, to you. It’s people like Isbah who are few and far between making the extra effort to go the extra mile to make a customer service experience great rather than just good. I had the pleasure of meeting Isbah having travelled from Wollongong to Domayne Penrith Homemaker centre to choose new outdoor furniture. Isbah listened to my needs, made suggestions I hadn’t thought of and gave me the respect and space to make my decision. She is a credit to your company, and I trust you look after your team … as Richard Branson says “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients”. Best regards,Jackie – Domayne Customer

I started IK Design to gain experience as a freelancer and help my friends and their friends with interior styling, such as:• Giving solutions and ideas • Design advice and color selection• Material and furniture selection• Building relationships with clients