Sergio Torres Email and Phone Number

Responsible for assessing, improving, and transforming IT services and products to provide quality and efficient services to users and customers. Evaluate the level of maturity of IT processes to achieve Cybersecurity and regulatory compliance. Align the objectives of the IT team with the company's strategy.I led the IT team in assessing risks and threats through a risk management framework.I implemented vulnerability assessments and reporting for endpoint devices, applications, systems, and networks.Designed the operational network and endpoints for 125 IACS within an automotive industry plant.I assess IT security and business process controls to comply with ISO 27001 requirements. I provided guidelines for creating information security documentation, such as policies, procedures, guidelines, and training material. I worked with the data owners across the company, assigned roles and responsibilities, and got the leadership commitment for all the policies.I created and provided security awareness training and worked with executive management to promote the security culture within the organization.

Managed Information technology operations for Mexico and United Kingdom KidZania parks, supporting IT services for up to 500 users. Responsible for keeping the technology infrastructure up and running, ensuring the Azure and AWS applications, servers, and services are optimized on performance and security settings (back-end). Managing the databases, and data lakes for global operations, business intelligence, and automated processes for the business. Managed software and developed applications IP and company domains and security certificate registration. Helped the company to comply with PCI-DSS requirements. Key Achievements:- Managed internal stakeholders’ requirements and needs for deploying new or improving existing applications and coordinate external project managers and developers for web applications, mobile apps, and data interphases.- I improved user experience and customer satisfaction by up to 90%, implementing customer applications connected with the company’s ERP, implementing Edge computing, self-service sales kiosks, IoT experience, and mobile POS.- I designed and built new network infrastructure for all parks, improving LAN speed to 1 Gbit, and WAN optimization by reducing ISP costs to 50% annually.- I prioritized flows, hardened firewall rules, and implemented VPN encryption among sites and the corporate office, reaching 99% of security compliance.

Managed IT operations for Mexico and the development team and information security operations, worked software and applications secure delivery, on-premises infrastructure, telecommunication, network administrations, and all endpoints hardening, main responsible for policies, procedures, standards, and guidelines reviewing and approval, executing of BCP and the DRP exercises, formally the IT leader of the Crisis Management team. Managing projects from IT local and corporate initiatives.Key Achievements:- I migrated the data center entirely with zero impacts on production and customer deliveries as per PCI standard compliance. - I led over two hundred Information security compliance audits for ISO 27001 & PCI-CP standards, becoming the business unit with zero critical nor high audit findings.- Provided strong leadership and effective interdepartmental communication skills to effectively meet or exceed all project timelines and budgetary goals.- Included the management of a $25M yearly budget, managed expenses, CAPEX monitoring, and business case presentation for additional investment expenditures.

Managed IT Infrastructure services for 12 facilities and provide IT support to six hundred users. Responsible for the guidelines and deployment of the access control and CCTV systems. Administer servers’ infrastructure, backup system, and corporate email system. Administer SAP Business One, CRM Dynamics implementation.Key Achievements:- Built development team from scratch, defining methodologies, and processes, hiring personnel and programming language.- Drive the infrastructure modernization and redundancy, continuous improvement through reporting and metrics.- Implemented SAP Business One, and CRM Dynamics system; Improved business process resulted in a 30% rise in customer satisfaction measures. Improved human capital, staff morale, teamwork, and productivity through technological advancements.- Deployed a new CCTV system for the entire industrial park, reducing up to 90% of security incidents.- Improved the accuracy of payroll processing with biometric technology and automated tasks, reducing the time from 5 days to 4 hours.

Responsible for IT support in a manufacturing plant and a distribution center, administered servers, network, and telecommunications. Managed Oracle ERP implementation and SAP systems support.Defined business process, application, and technology requirements for multiple applications across all business units.Key Achievements:- Owned and maintained the technical roadmap for enterprise networking, computing services, and related infrastructure areas.- Improved the WIP and shipping orders accuracy by implementing barcode scanners and handheld devices to track orders, also implemented reports within the Oracle system, turning information accuracy to 100%.- Designed and implemented Wi-Fi in the distribution center along with handheld and mobile printers to perform inventory transactions and expedite shipping orders reducing up to 60% of orders operations.