Maintained and modified store-level sales targets using Excel and SQL for 8000+ storesAutomated time-consuming and error prone manual processes with SQL scriptsMaintained and developed Power BI reporting for executives and sales teamsServed as subject matter expert on Target Setting processInvestigated and answered questions from sales personnel regarding sales targets and processLed presentations on the Target Setting process for internal sales teamsDeveloped Quality Assurance testing maximizing the accuracy of targets Updated, created and maintained documentation detailing the steps to the Target Setting process

Produce Media Deliverable Reports for major network broadcast teams that present high-level information obtained through the analysis of raw sports-related data Analyze raw proprietary football specific data and build reports detailing the most interesting aspects of future match-upsCollect data adhering to specified standards under tight deadlines

Identified 100s of hours of lost machinist productivity while managing a data analysis project with the objective of understanding the specific reasons causing below expected productivity for machinistsDeveloped and analyzed data set of instances of lost productivity classified by multiple dimensions (part, product, plane, reason for lost time, etc) for ease of aggregationEffectively presented data-based findings with management detailing the most costly and frequent instancesEnsured accurate and up to date daily reporting on the production status of 80+ products

Onboarded and assisted in training a team of 25 new, remote employeesProvided day-to-day support to team members while monitoring performance metrics Identified and resolved performance issues with team members Reviewed and approved time submissions and ensured work was assigned and completely satisfactorily daily

Primary technical resource for all implementation customersEffectively managed corporate customers in their utilization of ConnectWise Sell--a quote and proposal software solutionDeveloped unique implementation plans for each customer by identifying their goals, business processes, and limitations through interviews with customer personnelInstructed customers in the use of the software--including process and software best practices and designing customizations for maximizing customer benefitsResolved ambiguous and high priority issues dealing with technical and process issuesProduced more than 100 internal and external facing documents detailing best practices, how-to, and use-case scenarios to assist customers’ teamsDelivered internal training for multiple internal teams on best practices, integrations with third party software, and new featuresPrimary resource for complex implementations requiring significant software and process customization and integration with CRM systems

Immediate supervisor and technical resource for a team of 15 call center representativesTrained, supported, and evaluated call center employeesResponsible for teams that were consistent leaders in support metrics (call resolution, duration, customer satisfaction) and retentionProduced weekly reports for management detailing strengths, weaknesses, and areas of improvement for the team utilizing call center dataMaintained high customer satisfaction by effectively resolving customer complaints