Ismael Serrano Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

I am tasked with conducting intake for low-income families and enrolling program for homelessness prevention and housing navigation services. My other duties include data entry into HMIS/Clarity, scheduling and conducting meetings with families, referring families to partner organizations, and provide Spanish translation for staff.

I am apart of the agency's phone banking team tasked to poll the interest for 2 political campaigns (CA 25th Congress District & CA-SD 20) running in the 2022 midterm elections. My bulk of my work revolves around the California Department of Public Health's COVID inoculation campaign under the Vaccinate All 58 program. I contact respondents in a fast-paced and sensitive environment to reflect their disposition and personal information on both campaigns. I also track trends and share talking points from daily conversations to share with my supervisor. I also conducted confirmation phone calls to verify that the COVID vaccine appointments we schedule were successful, document reasons behind missed appointments, and ensure that every appointment met company's quality assurance standards.

Pasadena, Ca

I provided software technical support to the users when using our SIS Software. My duties included – but wre not limited to – managing user profiles, conducting quality assurance inspections before delivering reports and additions to the system, educating users on software's functionality, analyze and report technical errors, and drafting documents for upcoming releases, user manuals, or outward communication to our clients.

Vernon, Ca

I managed customer order complaints regarding shipping and quality control. I also administered outgoing shipments to the company's clientele and manage the company's inventory.

Los Angeles, Ca

I recruited and managed student volunteers to community agencies for community service courses, career related experience, or philanthropic endeavors. Furthermore, I oversaw the administrative procedures to ensure the objectives set by the senior staff are met. I represented and promoted the program in presentations and civic engagements events.

Greater Los Angeles Area

I served the university's liaison to incoming students during their Orientation session. I engaged in interpersonal and group discussions to provide basic knowledge of the university. I also assisted in class registration and gave campus tours for the incoming students.

240 West 37Th Place Los Angeles, Ca Usa 90007

Aided the company's entry to the action sports & urban sector by conducting market research and creating company profile reports for the sales teams. I assisted in corresponding with our target client's production teams and scheduling sales meetings for them. I also got the opportunity to represent the brand at the 2011 Agenda Trade Show. Also, I performed administrative duties, which included minute taking during meetings and following up and closing sales inquiries.