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Iñigo Sertutxa is listed as Programme Manager-Continual Service Improvement at Fexco, a company with 821 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Iñigo Sertutxa.
Iñigo Sertutxa previously worked as Technical Process Analyst / Project Manager at Fexco and Project Leader at Fexco.
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Programme Manager with a robust technical background. Experienced in managing the day to day activities of technical departments and in defining their short and long term strategies. Used to working on different projects simultaneously, meeting tight deadlines and budgets. Experience in cost reduction by applying process improvements and in designing standard working methodologies and process automation. Vast experience in gathering business needs and translating into detailed technical requirements. Excellent organisational and change management capabilities. Driven by excellence.
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Managing the on-going Continual Service Improvement program. Finding ways of optimising process and service effectiveness and efficiency to ensure optimal customer experience, and that business needs are met.Designed, set up, brought to an ISO 20000 certified status and continuously improve a comprehensive IT Service Management System, developing.
Implementing a continuous improvement methodology across different multifunctional areas and managing standardisation projects. Defining process for end to end project management.
Implementing technology projects in contact centres. Designing and documenting test procedures. Analysis of test results and implementation of improvements. Designing and documenting working process workflows. Staff training. Managing contact centre certification projects.
Ensuring technical departments were equipped with the most appropriate tools and technologies available in the market and staff trained to the highest standards. Implementing projects with huge cultural change impact. Keeping and improving client and supplier relationships and negotiating level of services provided/received. Managing budget. Regional.
Gathering and analysing business requirements. Extracting functional necessities from end users and translating them into detailed technical requirements. Programming bespoke applications.
Other employees you can reach at fexco.com. View company contacts for 821 employees →
Frank Cronin
Colleague at FexcoIreland, Ireland
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JK
Johanna King
Colleague at FexcoIreland, Ireland
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Donal O'Sullivan
Colleague at FexcoIreland, Ireland
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Louisa Schmidt
Colleague at FexcoCologne Bonn Region, Germany
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Martin Ryan
Colleague at FexcoIreland, Ireland
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Alison Reidy
Colleague at FexcoIreland, Ireland
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Mary Domnic
Colleague at FexcoCork, County Cork, Ireland, Ireland
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AW
Anna Waters
Colleague at FexcoDublin, County Dublin, Ireland, Ireland
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JM
Jelena M.
Colleague at FexcoContact Info, United States
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JG
John Geaney
Colleague at FexcoDublin 1, County Dublin, Ireland, Ireland
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Quick answers generated from the profile data available on this page.
Iñigo Sertutxa works for Fexco.
Iñigo Sertutxa is listed as Programme Manager-Continual Service Improvement at Fexco.
Iñigo Sertutxa is based in Ireland, Ireland, Ireland while working with Fexco.
Iñigo Sertutxa has worked for Fexco and Gkn.
Iñigo Sertutxa's colleagues at Fexco include Frank Cronin, Johanna King, Donal O'Sullivan, Louisa Schmidt, and Martin Ryan.
You can use AeroLeads to view verified contact signals for Iñigo Sertutxa at Fexco, including work email, phone, and LinkedIn data when available.
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