Isghaack Ebrahim Email & Phone Number

Cape Town Area, South Africa

New client implementation for Magnetic and Boost applications.Testing new features and fixes on the Magnetic app and providing support to our 4000+ users. Ensuring user adoption across our client and reducing churnEngaging with key stakeholders in order to understand key business metrics and requirements from our platformsBuilding custom dashboards for clients, providing a full overview of the data being captured by our users.

Customer Success at Silversoft and Magnetic software

London, United Kingdom

Inspired by tech-driven inbound marketing, I accelerate your revenue generation through marketing automation, data intelligence, process improvement and marketing strategy

London, United Kingdom

Formworks (A Digital Field Solutions application) is an award winning, secure and agile mobile forms platform that boosts workforce productivity. Our solution encompasses the complete data journey from point of capture in the field, to processing in the back office, to storage, archiving and the provision management information

Seapoint Cape Town

Accelerating B2B marketing revenue for a number of marketing agencies is South Africa and the UK . Focusing on Big Data/ CI/ CRM/ Media/ Influencer marketing/ Digital disruption/ Mobile Media in Africa and more. Living Your Brand also produce and secure sponsorship for SA's leading integrated marketing communications conference. The IMC conference - http://imcconference.com/

Parow - Cape Town

Key Responsibilities: Increasing occupancy, ensuring the business is profitable and inline with projections. Managing staff, deadlines, contracts, finance reporting and general facility standards.

Cape Town Area, South Africa

Operations manager at South Africa's leading self storage company. Overseeing the day-to-day operations, sales, finance and administration of a multi million Rand facility. Year end awards for performance achieved in 2013 & 2014Course via Stor-Age - Includes but not limited to: - Sales and Customer Service- Train The Trainer ( Training Course)- 1 Minute Manager- Operations Management ( general operations with specifics to the industry)- Growth Development Forum ( Individuals earmarked for senior positions within the company, 1 year program)- First Aid- Health and Safety- Firefighting

Cape Town

Responsibilities: 1. Providing excellent service delivery to clients. 2. Attending weekly meetings with management to ensure a consistent level of service 4. Building new and maintaining existing relationships with managers in the Edcon group in order to retain and generate new business 5. Managing 50+ staff members to provide excellent customer service6. Conducting in store audits on processes and compiling reports on findings7. Identifying high risk areas including health and safety risks8. My area had the lowest staff shortages in the region, I invested time into building relationships with my staff9. Monitoring stock take, stock movement and loss % - Under 1.2%10. Ensuring high risk item processes are strictly adhered to11. Clients included warehouses within the Edcon Group12. Ackermans DC warehouse was a big site, assisted in the running of the security and risk prevention with the regional manager.13. Coaching and building relationships with staff to ensure low turnover due to the nature of the industry Administration: 1. Updating rosters weekly. 2. Managing rosters and avoiding over time. 3. resolving pay queries at the end of each month 4. Visiting 22 stores every week and ensuring staff coverage daily. 5. Inducting new recruits and ensuring contracts are completed correctly. 6. Uniform orders

Education record

Marketing, Marketing