Ish Soni Email & Phone Number

Chicago, Il, Us

United States

• Reversed the logic for our batch job which resulted in a reduction of unmatched transactions by 29.4% and reduced manual agent efforts for linking authorizations and transactions.• Investigated and fixed the design of one of our batch jobs to avoid impact to agents during their working hours.• Worked on the full development cycle of our features which consisted of design, coding, behavioral driven development, Junits, performance/smoke testing, deployment, and installation into production servers.• Migrated our Springboot APIs from PCF (Pivotal Cloud Foundry) to OCP (OpenShift Container Platform)

Riverwoods Illinois

• Learned about Behavior Driven Development and wrote scenarios in Cucumber for regression testing.• Worked on product modernization via pair programming.• Did manual testing and end-to-end testing for the products the team supports.• Participated in agile ceremonies and used scrum methodologies. Attended production support meetings.

Chicago, Illinois, United States

Report and/or answer questions from a faculty, staff and students (in person, phone and electronic mail) about software, hardware, networks, communications, computer usage policy, printing, Internet access, tape management, and operating systems such as DOS, Windows, MacIntosh, Unix, and CMS.Install and troubleshoot software related questions for faculty and staff.Report problems and malfunctions of department managed personal computers. Check proper functioning of the equipment in the labs (PCs, Macs, printers, alarm system, communication equipment).Perform maintenance of the equipment in the labs described above.

Installed/imaged new pc's for staffInstalled software and added pc's to domainTroubleshooted pc's for problemsAddressed tickets submitted by staff

Ingleside, Illinois, United States

Updated staff desktops and laptops to the latest version Windows.Enrolled, set up, and delivered new Chromebooks for the upcoming school year.Used cable tracer to troubleshoot network cables.Set up new Mitel phones for all staff.Inventoried and labeled all Chromebooks to ensure each classroom is delivered the correct Chromebooks.Assisted with annual maintenance of classroom technology and resolved help desk tickets.

United States

Giving excellent customer service while handling purchases for customers in a friendly and quick manner. Additionally, helping customers load items into their vehicles and returning carts to their appropriate location for ease of access