As an Area Service Manager at Groupe Renault, I oversee the service operations and quality standards of dealerships across Delhi NCR, Punjab & H.P. With over 14 years of experience in the automotive industry, I have developed a strong expertise in vehicles, service management, and customer relations.My mission is to ensure that every Renault customer receives the best possible service and support from our dealer network. I achieve this by implementing Six Sigma methodologies, training and mentoring service teams, monitoring service performance indicators, and resolving customer complaints. I also collaborate with sales, marketing, and product teams to provide feedback and insights on customer needs and expectations. My goal is to drive service excellence and customer satisfaction at Groupe Renault, and contribute to its growth and reputation in the Indian market.