Alongside studying for my degree, I decided to create my own digital marketing agency. I was creating websites, managing social media accounts, and designing logos for clients. I used CPC, SEO, keyword research and other aspects of marketing. • Created google analytics reports to present findings and using the analysis to make any changes necessary to a business. For example, discovering trends in the market and performance of the current marketing including, consumer behavior, technology used etc. • Created content including social media posts, leaflets, catalogues, and websites for clients based on their target audience.

• Handle and co-ordinate calls, emails, meetings, and visitors• Communicating with customers regarding any concerns or queries they have before a purchase. • Ensuring all systems are kept up to date to avoid delays.• Plan and manage workflow. • Preparing and maintaining various documents, including sales contracts, invoices, and reports.• Ensuring accuracy in paperwork, documentation, and data entry.

• Answered incoming calls promptly and courteously, assisting customers with booking taxi services, addressing inquiries and resolving issues effectively. • Utilized the company’s dispatch system to efficiently assign and coordinate taxi drivers for customer pick-ups.• Demonstrated excellent multitasking abilities, managing high call volumes during peak hours while ensuring accurate and timely bookings.• Maintained a comprehensive knowledge of the company’s service areas, pricing, and policies to provide accurate and timely bookings.• Assisted in administrative tasks, such as maintaining records of customer interactions and updating customer databases.