Leading a team of technical customer success managers responsible for new customer product implementation. Responsible for successfully on-boarding product, working cross-functionally across the organization to help define the vision for the product after understanding customer pain-points and workflows and establishing organizational processes to facilitate efficient issue resolution and communication with the customers.

Profitect - Acquired by Zebra Technologies Responsible for the entire engagement life-cycle for Profitect's retail customers, from root cause analysis, solution to problem mapping and engagement planning to on-boarding, education and training, prescriptive analytic solution configuration and roll-out acceleration.

Tech SaaS startup that provides an online platform for home service providers to manage their jobs from start to finish.- Piloted a direct to consumer job exchange platform and presented data-driven insights on feasibility, optimality, and scalability- Created data driven custom reports for existing customer to make them realize the value and potential of the Dispatch software

- Developed an automated marketing performance dashboard to capture real-time marketing results. Integrated marketing KPIs from multiple data sources such as the website backend, Facebook Ads, Google Ads and Bing. Transformed this data using SQL in BigQuery and then created dashboards in Tableau. - Analyzed product performance and marketing campaigns for 25 million customers from 120 countries and presented actionable business recommendations to the management

-Assisted with the JDA Transportation Management System implementation for transportation planning in Eastern Europe-Facilitated testing for the integration of JDA TMS and SAP through the SIT and UAT testing phases-Executed the Test Environment and Test Data Set Up according to the business requirements-Co-ordinated the test plans, test cases, testing strategy and defect resolutions using Quality Center for various testing teams based in UK, Poland and India

-Convinced stakeholders on need for monitoring system by forecasting reductions in the order tracking time from 5 days to 3 hours-Headed the $1MM tactical monitor project through the complete Software development life cycle-Executed modeling project focused on optimizing PepsiCo freight as one unit and forecasted annual savings of $41MMFrito-Lay, Toronto, Canada-Led the inbound part of the software implementation project by initiating checkpoints, challenge sessions and data gathering - Managed the entire “end to end” testing process & managed training process at Toronto and the Quebec City plants-Changed end user behavior to increase software utilization and met targeted $4.5 MM cost savings

-Saved PepsiCo $54.3 MM in 2008 and $64MM in 2009 as part of the 5 member team by implementing transportation software-Collaborated with the IT team to build the $5MM in-house freight management system-Created training documents and trained 150+ end users across 4 PepsiCo Business Units

-Assisted the transportation team with system testing, business processes, process designing, validation and test case development for the Tropicana project.-Developed new tools to assist business enhancements using MS Excel and Visual Basic for applications and linked the databases using MS Query and ODBC database drivers.-Acted as a change agent in support of developing and rolling out an integrated more efficient transportation network.