o To ensure smooth functioning of the ‘smartclass’ program in all the schools in the allocated zoneo Ensure higher level absorption of the digital content by teachers and students. o Training sessions on smartclass integration into classroom teaching practices & implement new pedagogical activities for schools and teaching staff.o Regular meetings with the school management/admin staff to understand the absorption level of the program.o Monitor performance of new recruits to gauge the effectiveness of training etc.o Train, coordinate and manage all the team members in the given zoneo Creating and maintaining various MIS reports in day to day workingo Review audits and training sessions for existing schoolso Analyzing and preparing action plans based on the reports sent by the Managers and the smartclass coordinator.o Create & implement workflows to facilitate structured support in all areas and issueso Handling all the hardware/ software issueso Meet program extension and renewal targetso Relationship management with client schoolso Refine existing processes to exceed the current goalso Controlling and supervising a team smartclass coordinators representing Educomp in various schools for ensuring maintenance and execution of the Smart Class program.o Support other departments during presentations, Content evaluations, implementation solutions and activitieso Re- Skill smartclass coordinators to ensure efficient support to smart class schoolso Monitoring of all mandated strategies to ensure higher levels of customer satisfactiono Manage relationship with internal / external customers to achieve business results

• Handled 1900 Systems network and administration in HAL.