Ishan Dabra Email & Phone Number

Moncton, Nb, Ca

Moncton, New Brunswick, Canada

Dieppe, New Brunswick, Canada

Noida, Uttar Pradesh, India

Responsible for coaching various Scrum teams consisting of geographically distributed team members to build betterproducts by executing software testing plans and achieve faster time using Agile Methodologies.● Assisted team to remove impediments by understanding the control and release processes and policies related tosoftware application, IT and telecommunication systems tests.● Assisted with internal and external communication, improved transparency, and radiated information.● Assisted with prioritization to find product flaws, report them, keep track of them and resolution of software defects.● Coached Product Owners in the creation and maintenance of Product Backlog● Perform Agile maturity assessment, identify the areas of improvement and help teams achieve the next level of agility.● Coach and mentor, the teams with a focus on empathy and engagement, ensure the teams are motivated and inspired.● Coached and trained the team on how to effectively coordinate and collaborate across silos and up and down multiplelevels of hierarchy, how to effectively communicate the product vision, strategy, roadmap, and upcoming releases to allthose levels, including stakeholders and external customers.● Analyzing the Agile delivery report / process as-is state, and proposal to-be state, True Agile Implementation withproven identification and resolution of Use cases & test cases.

Noida, Uttar Pradesh, India

Client: Cable & Wireless Caribbean (Liberty Latin America) Roles & Responsibilities Accountable for the “Real Time Management” of the service/network maintaining a constant awareness of the delivery and performance. Take necessary actions to ensure service levels are maintained or improved and identifying any potential future risks where specific plans/actions may be required to either mitigated or reduced likely impact.Accountable for the overall performance of the SL Operate NOC, ensuring colleagues from across SL Operate are completing their tasks and activities as per the requirements of their contracts;Accountable for management of major/significant Incidents which may/have affected the customers network or service ensuring that relevant actions are taken to the restore/stabilize the service as quickly as possible. Provide clear, concise, and timely communication to customers and internal partners throughout the lifecycle of the Incident managing expectations, issues or concerns effectively.Accountable for “Real Time” performance of the shift teams, ensuring that activities/actions are in line with immediate priorities of the network/service, and they are being progressed correctly.Accountable for ensuring handover between teams/individuals, ensuring continuity in the management of ongoing Incidents or events and awareness of current risks and issues which have or might gain high level of visibility or attention with customer/internal organization.Creating or updating process documentation to reflect changes in handling of customer escalations or queries.Actively contributing to development and improvement of the service of the delivery (Ways of working, management of work stack, customer interface and management, 3PP engagement, performance of delivery units, automation)Maintain and drive a self-managed competence baseline, identifying development and learning requirements in line with the customer network/service and its strategy.

Noida, Uttar Pradesh, India

Client: Liberty Latin America Telenet Belgium Liberty Global (UK/IR/NL) Platform – Enable/Mate/RPA/Inhouse ToolsRoles & Responsibilities Responsible for establishing the Automation project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings. Develop the CPM discipline: simplify processes, methods and tools with creative ideas Handling project efficiency targets Responsible for the validation and accuracy of all detailed activities performed by Solution Architect Taking decision by calculating the break even point of all Automations

Noida, Uttar Pradesh, India

Client: MTN Irancell Platform – Solaris/Linux Roles & Responsibilities Responsible for doing the Acceptance test and getting handover for new nodes from solution integrator team. Responsible for doing load balancing in SDP. Escalating the problems to third Party teams & co-ordinating with them for the resolution. Coordinating with Core teams like MSC and STP in solving the IN related problems, roaming related problems, Analysing the traces and suggesting to solving the same Subscriber Life-cycle maintenance, Analyzing Reports, System Health Check, and System Backup. Analysing the customer complaints & providing the solution to the customer. Performing the Health checks and Preventive maintenance of the Services which includes various software, hardware and service specific alarms for the captured deviations and solving them within the SLA. Operation& Maintenance and Troubleshooting in SDP (SMA & RMA) Regular Tasks such as Exchange software Backups, TT file backups for all IN Nodes

Noida, Uttar Pradesh, India

Client: MTN IN AfricaRoles & Responsibilities Governance with the Key stakeholders in delivery units. Handled Fault Elimination Program 1.0. Reduction in TT count. Network Readiness for Christmas & New Year.

Noida, Uttar Pradesh, India

Client: BHARTI Platform – Solaris/Linux Operation and Maintenance of IN networks  Configuration Management of IN Servers: SDP, CCN, MINSAT, AIR, IVR, EMM, EMA, CRS and NGCRS. Handling configuration of servers according to Service providers like AIRTEL on daily basis. Perform Network modification, Upgrade & expansion. Acceptance Testing, ATP documentation and Performance Management activities. Prior knowledge of IN concepts and Signalling basics like SS7, Sigtran, IP and other standard protocols used in telecommunication. New Node Integration and Deployment.  Supporting various projects like ASA, CS5 Upgrade, CIP/IP, and Feature Activation etc from GNOC side.Team Management & Team Activities Interacting with On-site Engineer as well as Service providers for achieving high quality in all the deliverables as well as timely delivery of all the projects. Coordinating with Team members, monitoring their performance in view of project schedule.  Technical involvement in settlement of all techno-commercial disputes/clarifications during execution of project. Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.ERICSSON PLATFORM• IN NODES such as CCN, SDP, AIR, MINSAT, VS, IVR, EMA, EMM, CRS.• Configuration of Diameter, Gx, Gy, SS7, CIP/IP & SIGTRAN links and routes.• Performing routine Health Checkup and debugging.• Database management of the IN nodes.• Configuration of IN nodes.

Noida Area, India

Client: BHARTI Platform – SolarisWorked as Engineer-IN  Working on IN (Intelligent Network) Nodes which includes Monitoring, analysis.  Performing the Health checks of the Services on various charging system 3.0 & 4.0 servers, escalating the Trouble Tickets which includes various software, hardware and service specific alarms for the captured deviations. Communication of faults and Solutions to Customers. Daily activity includes resolution of customer complaints forwarded by TSG, co-ordination with cross function team for trouble shooting, Fault analysis & resolution. Report generation from IN system as per customer/management requirement. Working in centralized control center for surveillance & configuration of India’s largest GSM n/w “AIRTEL”.

 As a member of a 24 by 7 roster monitor alarm events on 2.5G N\W. Respond to escalated Customer Network faults. Perform 1st level fault diagnosis and rectification on all systems. Create and update network trouble tickets. Command Handling using OSS with the help of UNIX commands. Working through OSS (Operation and Support System), TEMIP, WINFIOL and ALV tools of Ericsson based on Sun SOLARIS platform.

Master'S Degree, Management

Education record