Ishan Jay Email & Phone Number

Takapuna, Auckland, New Zealand

• Coordinated end-to-end Supply Chain & freight management for AU-NZ and international shipments, optimizing logistics to ensure timely and cost-effective delivery of goods.• Streamlined supply chain operations by improving purchasing, demand forecasting, and inventory control to maintain optimal stock levels and reduce SLOB and write-offs.• Negotiated with suppliers on MOQ, pricing, and contract terms to optimize procurement strategies and strengthen supplier relationships.• Managed purchase orders and generated proforma invoices for customer orders and monitored supplier performance to ensure timely payments and consistent supply chain flow.

Karaka, Auckland, New Zealand

• Ensured efficient site operations while adhering to NZ regulatory compliance and health and safety standards.• Developed and maintained a customer-focused culture to enhance overall satisfaction.• Provided leadership to front-line staff, effectively monitoring and managing service performance levels.• Oversaw operational management of annual budgets, operating plans, stock control, tools, machinery, and labour management.

South Auckland

• Customer Service: Assisted with product selection, inquiries, and issue resolution for customer satisfaction.• Sales Support: Promoted products and upsold to meet sales targets.• Merchandising & Stock: Managed displays and stock counts to maintain well-stocked shelves.• POS & Transactions: Handled payments, refunds, and cash accurately and efficiently.

Sri Lanka

• S&OP Process Leadership: Led monthly S&OP meetings, analyzing demand trends and supply capabilities to drive strategic decision-making and align cross-functional teams.• Demand & Supply Forecasting: Developed and maintained a 12-month rolling forecast, optimizing demand predictions and executing supply planning to ensure inventory availability and minimize excess stock.• Team Leadership & Collaboration: Supervised 2 team members and collaborated with Sales, Marketing, and Supply Chain teams to align demand plans with promotional strategies, enhancing product availability and customer satisfaction.• Inventory Optimization: Managed stock levels, focusing on SLOB reduction and minimizing write-offs, ensuring efficient inventory management and cost control.

Sri Lanka

• Supplier Communication: Assisted in coordinating with suppliers for order confirmations, delivery schedules, and basic inquiries to support procurement operations.• Data Entry & Reporting: Supported the supply chain team by updating inventory records, processing purchase orders, and assisting with routine data analysis for planning purposes.• Process Support: Helped with day-to-day supply chain activities, including stock monitoring and assisting with the procurement of materials as per the company’s needs.• Documentation & Admin Tasks: Maintained accurate procurement records, organized supplier documentation, and assisted with administrative duties to ensure smooth department operations.

Post Graduate Diploma (Level 08), Applied Management

Ba (Hons), Business & Finance

Diploma, Information And Communication Technology