Dedicated to Value Sales Segment :-● Evaluated below mentioned new products and devised detailed marketing plans for each product.IBMVmwareVeeamOracleNetAppBackup Device : Synology & QNAPFirewalls : Fortinet,Sophos & WatchGuardServers : HPE,Dell and Lenovo● Determined target audience and implemented sales strategies.● Supervised sales and marketing activities.● Provided performance feedback to sales staff.● Analyzed sales data to prepare sales projections and market forecasts.● Coordinated all sales team activities and procedures to boost efficiency.● Prepared product demonstrations for prospective clients.● Provided technical assistance to the sales team when required.● Identified potential leads and helped sales staff achieve conversions.● Developed detailed business strategies.● Generated and updated listings of leads.● Ensured compliance with sales policies and industry guidelines● Reviewed existing client list and developed strategies to increase sales.● Monitored competitor activities and prepared analysis reports.● Initiated and reviewed marketing studies.● Coordinated with Management Staff to determine sales goals quarterly and annually.

#Developed team communications and information for meetings.#Participated in continuous improvement by generating suggestions, engaging in problem-solvingactivities to support teamwork.#Delivered [product and services] to customer locations within specific timeframes.#Meeting the Service sales targets of the organization through effective planning and budgeting#Mapping potential customers and generate leads for the organization#Exceeded goals through effective task prioritization and great work ethic.#Conducted research, gathered information from multiple sources and presented results.#Used critical thinking to break down problems, evaluate solutions and make decisions.#Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.#Worked flexible hours; night, weekend, and holiday shifts.#Maintained excellent attendance record, consistently arriving to work on time.#Offered friendly and efficient service to all customers, handled challenging situations with ease.#Created spreadsheets using Autotask , ZohoCRM and Datto for daily, weekly and monthly reporting

# Extensive knowledge of commercial contracts and service level agreements.# Planning everything in the service delivery department down to the smallest detail.# Achieving productivity gains in service delivery through teamwork and resources.# Monitoring staff to ensure the prompt resolution to all client service related queries.# Ability to think tactically and long term when planning the future of service delivery.# Mentoring and developing new and junior members of the Service Delivery team.

-I am MCSA certified in Server Infrastructure (Windows servers 2012 R2)-I have a good level of knowledge of the ancillary technologies that make systems work e.g. Active Directory, DNS, DHCP and TCP/IP etc.-I am have a good grasp of the basic tools - whatever they are for your platform. I know what the standard tools are and know what they can do. May not know every option of every command, but I know most and just about everything associated with the Operating System.-I take ownership of all the technical issues.- I have Hands-on experience on Following tools :-# Connect Wise# Continuum (RMM)# LabTech (RMM)# Datto, Shadow Protect & Veeam (Backup)# SonicWALL ( Firewall)# Network detective # Autotask (Soonr) # Accubid # O365 Basic # IT Glue (documentation)-I also worked remotely managing, monitoring, installing, upgrading, configuring, and troubleshooting servers and desktops.-I have a good exposure on desktop level issues, printer level issues, VPN connectivity, RDP connection, firewall etc.-I have been providing root cause analysis to clients for L1 and L2 issues.- Hands on exposure on patch management My Non-Technical USPs are -Innovation: I have an innovative mind. Sometimes to provide better resolution to our clients one should have to think out of the box.-Team Player: I am good team player always open to share and take good ideas and knowledge.-Positive: I have a good positive approach towards my work and my life.

Operating Systems: Windows Vista; Windows XP; Windows NT 4.0; Novell NetWare; DOS and OS/2.Microsoft Servers: Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows Server 2008 Core; AD 2003; AD DS 2008;. Software: MS Office 2007; MS Office 2003/XP; Norton Utilities; WinFax; PC Anywhere; McAfee; WinZip; Symantec Ghost; Veritas; Heat; Remedy 7.0/6.0; DameWare Mini Remote Console; Email (Microsoft Exchange); Oracle and many others.Hardware: Intel, 3COM, HP Proliant DL380, HP ML570, IBM x86 Servers, Dell PowerEdge M805 and others.Virtualization: VMware.Networking: Eicon Communications products such as OSI Gateway for DOS and OS/2; SNA Gateway;; TCP/IP; Routers; Switches; Modems; Hubs and Bridges.