Ishan Barway Email & Phone Number

Bengaluru, Karnataka, India

- Managed end-to-end operations for EFIPay's Payment Gateway throughout India, ensuring smooth and efficient functioning.- Achieved successful integration of 10 merchants into the Payment Gateway network, expanding EFIPay's reach and customer base.- Trained and supervised a team of dynamic young professionals, fostering their growth and development.- Delivered exceptional technical support to merchants, resolving issues promptly and ensuring their satisfaction.- Successfully generated significant revenue through effective project management and strategic decision-making.- Possess comprehensive knowledge of both B2B and B2C business dynamics, allowing for seamless navigation within both sectors.

Bengaluru, Karnataka, India

- Led and managed a team of 16 members across 3 different processes.- Oversaw banking processes, including crypto trade, with a focus on B2B and B2C interactions.- Primarily handled B2C inquiries through chat, while also managing B2B transactions, particularly in Pay.- Proactively addressed errors within the processes, ensuring efficient and accurate operations.- Developed essential monitoring tools independently to effectively track and assess work progress.- Took charge of managing invoices for B2B transactions of the processes.- Responsible for handling data and utilizing visualization techniques to generate comprehensive reports.- Introduced innovative ideas to enhance the workflow and optimize productivity.

Sausar, Madhya Pradesh, India

• Spearheaded the development of SOPs and KPIs to elevate business growth and store management.• Facilitated the formation of Utsavemart members, providing access to a range of services.• Granted franchises to Starebazaar members in multiple locations.• Orchestrated opening and closing procedures.• Established defined objectives and communicated them with other team members.• Determined customer requirements and relayed them to supply chain capacity and quality teams.• Constructed, tested, and implemented best-practice system life cycle strategies to guarantee customer gratification.• Exhibited proactive customer relations via successful problem-solving tactics.

Chhindwara Area, India

• Monitored and evaluated customer interactions and established KPIs to optimize performance and efficiency.• Developed and implemented customer service protocols and policies to ensure high levels of customer satisfaction.• Promoted current programs and services to customers, utilizing consultative techniques to identify customer needs and refer to strategic business partners.• Generated and maintained a customer database in Excel, including types of customer complaints, resolutions and satisfaction rating.• Mentored and trained team members in customer service techniques to drive productivity and ensure friendly service.• Created customer retention strategies to maximize customer loyalty.• Managed customer relations to increase customer retention rate.• Assisted with the implementation of a new check SOP system, resulting in increased efficiency and improved customer service for a TATA and NISSAN dealership• Earned two Full Attendance Awards and a 15K gift card from NISSAN for consistently meeting targets• Gained experience in the roles of Service Adviser and Job Controller

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, 79.16

I leveraged my educational background in retail and marketing management networks to bring meaningful impact to my roles. I conducted.

Bachelor Of Engineering - Be, Automobile Engineering, 6.4

With a strong background in automobile systems, I have successfully completed a course which encompassed an extensive range of topics.

Intermediate (11 & 12), Mathematics