Senior Customer Support Engineer
Current- Project under Philips Medical Digital Computational Pathology.- Lead project from requirements definition through deployment, identifying scheduled, scopes, budget estimations and project implementation plans, including risk mitigation.- Training and assisting Lab technicians on SOP and functionality of system.- Analyzing and computing data from failed instrument- Working with doctors and pathologists and understanding needs and recommending solutions.- Maintaining customer relationships, and complying with Philips SOP, policies, customer requirements,statutory and regulatory guidelines. - Complying with customer and ISO 9001:2015 requirements.- One to One communication with vendors for backorder availability, future inventory and specialorders.