Ishan Patel Email & Phone Number

Manage Service Management function in IT - Service Desk and End User Computing TeamEnterprise ServiceNow Platform Owner - Design, implement, streamline and automate request management process and introduce service catalogues across back office departments:- Marketing- Master Data- Treasury- Procurement- Facilities Management- FinanceManage Ops and CMDB

Girraween, New South Wales, Australia

North Sydney

Active Directory administrationAdvanced Network troubleshootingApple device support - certified Mac technicianCasper Management - Managing Apple devices through Casper systems.Configure - Cisco IP phone, Alcatel devices, IPhone & Blackberry.Co-ordinate and train other staff members & Interns.Customer Service specialist & dispute resolutionDecommission and roll-out of PCs and LaptopsDeveloping processes for internal and external staffDomino & Exchange… Show more Active Directory administrationAdvanced Network troubleshootingApple device support - certified Mac technicianCasper Management - Managing Apple devices through Casper systems.Configure - Cisco IP phone, Alcatel devices, IPhone & Blackberry.Co-ordinate and train other staff members & Interns.Customer Service specialist & dispute resolutionDecommission and roll-out of PCs and LaptopsDeveloping processes for internal and external staffDomino & Exchange management & administrationIncident Management – Logging and resolving incidents using ITSM ticking system.Loading data – Load all the regional and metro data into the system on time so staff can run reports from it.Maintain client relationship with attention for customer service.Maintain SOX and SLAM Folders. Maintaining Inventory for all the hardware and purchased softwareManage Holdings and Post data process for the business.Managing user accountsMobile account Management - Manage the company's mobile records through Smart bill portal and excel.Monthly ReportingOffice moves – Help organise new floor with all the computer, network and wireless equipment’s and make sure it’s ready for staff to use.Outlook & Lotus notes administration & troubleshootingProvide Level 1 & 2 support to internal and external users.Provide on-site, phone and remote technical support to 800 users across Australia.Support for several applications such as Radio Advisor, BCC Media Desktop (BMD), BCC time sheets, Asteroid, Etam, Nielson clear decisions, AQX, BCC enterprise]Troubleshooting Level 3 issues and escalating to the infrastructure team. Show less

Holmes College

Creating user accounts in AD and maintaining the accounts.Printer and other mobile device supportProvide support with network issues.Software installation helps to the staff and students.Achievements:Gained more knowledge and confidence in using computers, also lovedHelping other students, assisting them in any way possible was a great experience

Data Entry of stocks from different departments.Inventory counting/Stocktaking- in David Jones, Myers, Bunning’s, and Downtown Duty free (International Airport), Australia post etc. Outbound service operations like: Manage and arrange Stocks in different departments of Myers, Bunning’s, and Downtown Duty free (International Airport)

Responsibilities Data Entry of stocks from different departments. Inventory counting/Stocktaking- in David Jones, Myers, Bunning's, and Downtown Duty free (International Airport), Australia post etc. Outbound service operations like: Manage and arrange Stocks in different departments of Myers, Bunning's, and Downtown Duty free (International Airport)Achievements Due to excellent troubleshooting skills, was assigned for… Show more Responsibilities Data Entry of stocks from different departments. Inventory counting/Stocktaking- in David Jones, Myers, Bunning's, and Downtown Duty free (International Airport), Australia post etc. Outbound service operations like: Manage and arrange Stocks in different departments of Myers, Bunning's, and Downtown Duty free (International Airport)Achievements Due to excellent troubleshooting skills, was assigned for managing customer problems and complaints with tact and attention to prompt customer service. Show less

Bachelor Of Information Systems

Professional Year Program, Business

Activities and Societies: • 44 weeks, as gazetted by DIAC • CV preparation and interview skills • IELTS preparation classes and one IELTS.

Diploma In Software Development, It, A