Ishan Patel Email & Phone Number

Manage Service Management function in IT - Service Desk and End User Computing TeamEnterprise ServiceNow Platform Owner - Design, implement, streamline and automate request management process and introduce service catalogues across back office departments:- Marketing- Master Data- Treasury- Procurement- Facilities Management- FinanceManage Ops and CMDB

Girraween, New South Wales, Australia

North Sydney

Active Directory administrationAdvanced Network troubleshootingApple device support - certified Mac technicianCasper Management - Managing Apple devices through Casper systems.Configure - Cisco IP phone, Alcatel devices, IPhone & Blackberry.Co-ordinate and train other staff members & Interns.Customer Service specialist & dispute resolutionDecommission and.

Holmes College

Creating user accounts in AD and maintaining the accounts.Printer and other mobile device supportProvide support with network issues.Software installation helps to the staff and students.Achievements:Gained more knowledge and confidence in using computers, also lovedHelping other students, assisting them in any way possible was a great experience

Data Entry of stocks from different departments.Inventory counting/Stocktaking- in David Jones, Myers, Bunning’s, and Downtown Duty free (International Airport), Australia post etc. Outbound service operations like: Manage and arrange Stocks in different departments of Myers, Bunning’s, and Downtown Duty free (International Airport)

Responsibilities Data Entry of stocks from different departments. Inventory counting/Stocktaking- in David Jones, Myers, Bunning's, and Downtown Duty free (International Airport), Australia post etc. Outbound service operations like: Manage and arrange Stocks in different departments of Myers, Bunning's, and Downtown Duty free (International.

Bachelor Of Information Systems

Professional Year Program, Business

Activities and Societies: • 44 weeks, as gazetted by DIAC • CV preparation and interview skills • IELTS preparation classes and one IELTS.

Diploma In Software Development, It, A