AeroLeads people directory · profile
Ishan Tharaka Uyangoda Email & Phone Number
Customer Success Specialist
at
Coachbar.io
1 work email found
@coachbar.io
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Success Specialist
Location
Sri Lanka
Company size
Who is Ishan Tharaka Uyangoda? Overview
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Quick answer
Ishan Tharaka Uyangoda is listed as Customer Success Specialist at Coachbar.io, a with 35 employees, based in Sri Lanka. AeroLeads shows a work email signal at coachbar.io and a matched LinkedIn profile for Ishan Tharaka Uyangoda.
Ishan Tharaka Uyangoda previously worked as Data Analyst, Digital Commercial Programs at Wiley and Assistant Manager - External Channels at Hsbc. Ishan Tharaka Uyangoda holds Othm Level 7 Diploma In Strategic Management And Leadership, Business Administration And Management, General, Graduated from Othm.
Company email context
Email format at Coachbar.io
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*@coachbar.io
71% confidence
AeroLeads found 1 current-domain work email signal for Ishan Tharaka Uyangoda. Compare company email patterns before reaching out.
Profile bio
About Ishan Tharaka Uyangoda
An alumnus of Royal College, Col 7, I am a results-oriented professional with over 8 years of experience in Data Analytics, Retail Banking, Business Information Systems, and Client and Vendor Relationship Management. This experience has equipped me with a well-rounded skillset encompassing:✚ Client Relationship Management: Building strong, lasting relationships with clients to understand their needs and deliver customized solutions.✚ BPO & Vendor Management: Overseeing large-scale BPO projects, managing vendor relationships, and mitigating third-party risks. ✚ Data Analytics and Business Systems Expertise: Proficient in administering key CRM (Salesforce) and ERP (SAP) platforms.✚ Training & Performance Leadership: Leading and motivating teams, delivering impactful training programs, and driving performance improvement.✚ Conflict Resolution & Crisis Management: Successfully handling high-stakes customer complaints and protecting brand reputation.✚ Project Management: Adept at managing projects across various functions, including product launches, process improvements, and event planning.
Current workplace
Ishan Tharaka Uyangoda's current company
Company context helps verify the profile and gives searchers a useful next step.
Coachbar.Io
6 roles
Ishan Tharaka Uyangoda work experience
A career timeline built from the work history available for this profile.
Data Analyst, Digital Commercial Programs
Current✚ Leverages Salesforce expertise to streamline processes, manage opportunities & optimize data flow for the team.✚ Ensures data accuracy by performing quality checks & reconciliations, generating reports for improved pipeline management.✚ Creates data-driven reports & dashboards to empower sales teams in achieving revenue targets & financial forecasting.✚ Manages vendor pricing & distribution rights for all US-based vendors.✚ Leads database optimization projects, including data cleansing, normalization, and data pipeline automation.✚ Collaborates cross-departmentally to identify automation opportunities & implement system enhancements.
Apr 2022 - Present
Assistant Manager - External Channels
✚ Steered 3 large HSBC BPO projects to exceed KPIs (quantitative & qualitative).✚ Thrived under pressure: Implemented innovative strategies to maintain operational efficiency during COVID-19, demonstrating adaptability and problem-solving skills✚ Established robust third-party risk management frameworks.✚ Leveraged data analysis (customer surveys, performance metrics, financial reports) to identify trends, best practices, and inform process improvements and strategic decision-making.✚ Provided strong leadership and performance management for the in-house team.✚ Fostered effective collaboration with internal, external, and regional stakeholders to achieve collective objectives.
Sep 2020 - Jul 2022
Senior Customer Relations Supervisor
✚ Protected HSBC's reputation by exclusively handling highly sensitive customer complaints escalated to Media, CEO, and senior management, mitigating potential reputational risks.✚ Demonstrated exceptional customer service skills through exclusive handling of complaints from high-net-worth clients and flagship programs.✚ Acted as a knowledge leader by delivering Complaint Management System and Process trainings across the bank – locally and regionally.✚ Successfully navigated complex customer issues by collaborating with diverse departments and stakeholders, ensuring adherence to set SLAs.✚ Demonstrated strong independent problem-solving and decision-making abilities by resolving high-profile complaints.
Dec 2018 - Sep 2020
Banking Associate
✚ Cultivated lasting client relationships across all segments, exceeding expectations for HSBC clients, by seamlessly adapting to diverse needs and consistently going the extra mile.
Mar 2017 - Dec 2018
Customer Service Representative
Oct 2014 - Mar 2017
3 education records
Ishan Tharaka Uyangoda education
Othm Level 7 Diploma In Strategic Management And Leadership, Business Administration And Management, General, Graduated
Cim Professional Certificate In Marketing
Education record
FAQ
Frequently asked questions about Ishan Tharaka Uyangoda
Quick answers generated from the profile data available on this page.
What company does Ishan Tharaka Uyangoda work for?
Ishan Tharaka Uyangoda works for Coachbar.io.
What is Ishan Tharaka Uyangoda's role at Coachbar.io?
Ishan Tharaka Uyangoda is listed as Customer Success Specialist at Coachbar.io.
What is Ishan Tharaka Uyangoda's email address?
AeroLeads has found 1 work email signal at @coachbar.io for Ishan Tharaka Uyangoda at Coachbar.io.
Where is Ishan Tharaka Uyangoda based?
Ishan Tharaka Uyangoda is based in Sri Lanka while working with Coachbar.io.
What companies has Ishan Tharaka Uyangoda worked for?
Ishan Tharaka Uyangoda has worked for Coachbar.Io, Wiley, and Hsbc.
How can I contact Ishan Tharaka Uyangoda?
You can use AeroLeads to view verified contact signals for Ishan Tharaka Uyangoda at Coachbar.io, including work email, phone, and LinkedIn data when available.
What schools did Ishan Tharaka Uyangoda attend?
Ishan Tharaka Uyangoda holds Othm Level 7 Diploma In Strategic Management And Leadership, Business Administration And Management, General, Graduated from Othm.
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