Digital Customer Success Specialist
Current• Maintain deep understanding of Microsoft technologies, products, and services• Stay up to date with industry trends, emerging technologies, and best practices• Build strong relationships with clients, including C-level executives, technical stakeholders, and end-users• Understand client's business needs and objectives with regards to IAM, MAICPP Program• Provide expert guidance and recommendations to clients on Microsoft solutions that align with their business goals• Lead or participate in implementation of Microsoft solutions following ITIL Concepts• Collaborate with cross-functional teams, including developers, engineers, and project managers ,Identify if escalation is needed.• Technical troubleshoot and provide solutions• Define project objectives, deliverables, and success criteria• Create and Maintain Incident Management• Provide training and mentorship to junior team members and clients• Share technical knowledge through documentation, presentations, and workshops• Stay engaged in continuous learning and professional development• Ensure quality and performance of implemented solutions• Conduct reviews and assessments to identify areas for improvement• Implement best practices for quality assurance and testing• Stay informed about compliance regulations and security best practices• Ensure that solutions meet compliance requirements and security standards• Monitor client satisfaction and gather feedback for continuous improvement• Address client concerns and resolve issues promptly• Maintain detailed records of project activities, including timelines, milestones, and budget• Prepare reports and status updates for clients and management• Stay at the forefront of technological trends and bring innovative ideas to team and clients• Contribute to the development of Microsoft's technical and strategic direction by implementing Project Management Skills