- Built strong rapport with customers, providing tailored support to achieve satisfaction and grow store sales.- Updated window displays reflecting new product launches to drive footfall and enhance store performance.- Upsold additional accessories through persuasive pitches and negotiated add-on sales to increase average transaction value.- Delivered personable customer care alongside overcoming customer objections to maintain service standards and achieve consistent satisfaction ratings.- Educated customers on phone use with engaging and interactive demonstrations, promoting key benefits to close sales.- Recorded and processed sales using EPOS systems, keeping accurate transaction records for daily reference.

- Identified promotions and seasonal deals with low sales volume and repositioned them to optimal positions to become more apparent to customers and elevate sales.- Established effective relationships with customers and maintained excellent customer satisfaction by providing a helpful, personable and attentive service.- Demonstrated proficiency in addressing customer enquires and efficiently located items, leveraging current product knowledge.- Managed till operations during busy shopping periods and upselled products at point of purchase to increase customer spend.- Implemented efficacious stock monitoring strategies to minimise loss and reduce wastage of dated inventory.

- Supervised client communications by answering phones and corresponding through email to address queries, concerns and issues, escalating complaints to management. - Met incoming customers with a professional approach and provided friendly, knowledgeable assistance to meet the customers needs, aiding positive customer service and loyalty. - Filed and maintained invoices, customer records and other paperwork to facilitate quick retrieval.- Worked collaboratively to complete daily operational tasks and to ensure efficient development, and also implementing my own initiative.- Delivered great service by being adaptable and communicating with a diverse range of people.