Group Operations Director
London, England, Gb
Established best practices and focus on digital transformation (i.e., end to end automation and cloud migration). Oversee all operational aspects of company strategy, help set strategic goals, and accountable directly to the CEO and board for the flow of operations information. Execute the Business Plan, create and implement growth strategies during business restructure.• Collated, analysed, and interpreted data to effectively evaluate overall performance, advised board on all issues relating to operational functions.• Undertook quarterly supplier reviews and adjusted strategic direction as necessary, saving over £100k in the last year alone. Established robust supplier vetting processes in line with the Criminal Finances Act and global compliance obligations.• Spearheaded the CRM transformation project, including process optimisation, to significantly improve ROI, efficiency, and productivity. • Built HR and IT Departments from scratch on appointment running two transformational projects to simultaneously establish an IT/digital transformation roadmap and a HR transformation plan. Accredited “Good company to work for and one to watch” in Best Companies survey 2022. • Updated and improved policies, transformed employee benefits and engagement, mobilised staff (enabling employees to move and work from another country), and set up offshore teams to ensure compliance with all relevant international statutory and legal requirements while maintaining Data security and GDPR compliance.• Successfully pivoted the business to remote/hybrid working, which enabled flexible working practices for staff, maintained relationships, and assured coordination of all activities in support of Group objectives.• Evaluated company profile and marketing to enhance activities, support organic sales, and increase reach. Vetted third party marketing consultants/suppliers and established key objectives to deliver change.