Ajay S. Email & Phone Number

Chicago, Il, Us

Chicago

• Serve as a strategic advisor to business leaders, guiding in the digitalization and modernization of businesses using data & analytics.• Lead the development/ implementation of technology strategies, roadmaps, and policies to drive innovation and business growth.• Collaborate with executive leadership to identify technology needs, assess risks, and formulate strategic plans for IT investments.• Manage IT teams, providing guidance, mentorship, and support to ensure high performance and professional development.• Evaluate emerging technologies and trends, recommending adoption/integration to enhance operational efficiency.• Foster a culture of continuous improvement, innovation, and collaboration across departments to drive technological excellence.• Drive innovation, cost optimization, and competitive differentiation to grow the cloud portfolio from $50M to over $600M.• Forge trusted C-suite partnerships to achieve transformative business impact by pragmatic technology strategies and AI-driven insights.Customer Engagements Led the successful migration of 100,000 MIPS mainframe workloads, resulting in a remarkable 40% cost savings and a significant boost in agility and innovation within the organization. Additionally, I provided valuable counsel to CxOs on Generative AI initiatives. I designed cloud transformations for 20+ clients, delivering a substantial 25% reduction in costs while enhancing their organizational agility. I spearheaded the modernization of data lakes and warehouses, achieving a 30% boost in processing power and introducing ML/AI capabilities that led to a 20% increase in customer satisfaction and a 50% uplift in productivity.Internal Engagements Drove significant growth in AWS's regional Enterprise Architecture practice by 10X through strategic talent acquisition. Additionally, I led an executive communication program that upskilled over 950 resources, focusing on essential soft skills development.

Greater Chicago Area

• Collaborated with the CIO to strategize IT, manage budgets, and align technology with corporate objectives and growth plans.• Supervised a high-performing team spanning 10 direct reports and over 200 IT professionals across 7 locations.• Oversaw Centers of Excellence in Enterprise Architecture, Innovation, Analytics, Data Management, Mobility, IoT, and Cloud services. Advocated for and implemented AI/ML solutions to optimize operational scalability and enhance business agility.Call Center/ Field Management Spearheaded a comprehensive digital transformation strategy that drove operational excellence and unlocked significant cost savings and revenue opportunities. Through the enterprise-wide deployment of an automated dispatch solution leveraging advanced algorithms and real-time data, we optimized routing and resource utilization, resulting in over $20 million in annual savings. We mitigated regulatory risks by implementing a PCI-compliant field payment solution, averting potential penalties of $10-$15 million. Additionally, we equipped field technicians with a mobility platform for upselling, generating $10-$18 million in incremental annual revenue. Architecture/ ConnectedImplemented an IoT strategy that resulted in an 8% reduction in call volume and saved $3.8 million through improved resolution rates and operational efficiency. I oversaw technology operations for connected leak detectors, managing firmware development and ensuring seamless radio connectivity. I introduced a low-code platform that reduced IT resource costs by $3 million and accelerated application development tenfold. Lastly, I directed the implementation of API Management, which reduced vendor onboarding time and development costs, resulting in a return on investment (ROI) of over $10 million.

Greater Chicago Area

Infrastructure/ Cloud OpsSuccessfully managed the data center exit strategy, overseeing the migration to AWS, which led to a 25% reduction in infrastructure costs and enabled faster deployment of services. I implemented cloud governance measures that optimized our architecture and reduced cloud spending from $1.8 million to $1 million. I led the implementation of a common payment platform using AWS services such as EC2 and RDS to securely store customer and credit card information (PII/PCI). Data Management/Analytics Established a dedicated data science team focused on predictive modeling and text analytics, which significantly optimized parts, symptoms, and resolution processes within the organization. I orchestrated the development of a robust data warehouse using Snowflake, overseeing the migration from Teradata and seamlessly integrating tools like Tableau and IBM SPPS for enhanced data visualization and analysis. This initiative resulted in annual savings of $1.5 million and provided the company with real-time reporting capabilities, thanks to the comprehensive implementation of the data warehouse solution.Customer Service Portals Conceptualized & developed a warranty mobile app that provides the customer with the ability to store appliance product lockers, advance OCR capabilities, conduct claims maintenance, and self-serve features. This portal has a savings potential of $15M in DIY self-resolution.Application Portfolio ManagementWorked with business stakeholders and eliminated all unjustified and unreported projects, savings of $5M in the first year. Introduced usage of the JIRA tool to manage approved projects for complete transparency of project status. Established product governance across the enterprise to build a robust intake process. I successfully achieved 80% Agile/Scrum compliance within 2 years by implementing DevOps for speed, quality, and operational support.

Greater Chicago Area

Greater Chicago Area

Mba, Executive Mba

Master Of Science - Ms, Computer Science

Bachelors Of Science, Computational And Information Sciences

Certificate In Project Management, Information Technology Project Management

Six Sigma (Green Belt)