Isabelle Harvey Email & Phone Number

Montreal, Quebec, Canada

Creation of the retail operations strategy for the organization, responsible for the project management and implementation of all IT systems, the management of the Retail Labour planning team, District Operations Managers team and Communications Department.

Montreal, Quebec, Canada

Own Project management, implementation & training of all IT systems, provide training and technical directions to Store and Field team on new processes and operational efficiency projects and help deliver significant and quantifiable financials benefits across all aspects of store Operations by monitoring results and application of new processes.Analyze P&L to develop strategies to improve controllable expenses management to drive shop profit results.Capture and forecast Store Workload… Show more Own Project management, implementation & training of all IT systems, provide training and technical directions to Store and Field team on new processes and operational efficiency projects and help deliver significant and quantifiable financials benefits across all aspects of store Operations by monitoring results and application of new processes.Analyze P&L to develop strategies to improve controllable expenses management to drive shop profit results.Capture and forecast Store Workload and negotiate and provide recommendations based on business needs. Develop non selling workload budgets in conjunction with Retail Finance.Work with RDs & DMs on store scheduling performance and potential areas of opportunity and focus Show less

Demonstrate and manage impeccable client service, people development, merchandising, and operational functions of the store. Manage store budget and drive all areas of the business results. Recruit, interview, hire and train all team members according to business need. Ensure compliance of all policies and procedures.

Manage genius team in order to drive company results. Maintain customer focus while troubleshooting and solving technical issues, and manage client’s escalations (in 15 minutes intervals). Make all necessary repairs on all models of Mac computers as well as iPod and iPhone. Recruit, hire and train new employees

Achieve sales target by providing excellent customer service based on company model, oversee visual and merchandising standards create schedules for 100 employees to ensure best coverage for client at all time, recruit, hire and train new employees including managers

Certificate, Agile / Scrum Master

Communicate To Influence

Certificate, Project Management Essentials

Situational Leadership

Mac Certified Technician

Dec, Soins Infirmiers