Isha Sharma Email & Phone Number

Atlanta, Georgia, United States

✦ Spearhead strategic initiatives across the COO org in HR, Legal, and Security, with key focus on strategic enablement of high priority and high visibility cross-functional initiatives✦ Lead for M&A activities with the office of the COO and global employment market entry operational setup✦ Developed and launched a global entity expansion playbook, ensuring seamless collaboration among 20+ stakeholder groups; led strategic projects to establish employee presence in Saudi Arabia and Malaysia✦ Developed comprehensive M&A Playbook for HR, optimizing pre-close and post-close workflows, enhancing efficiencies by 10% across 15+ teams and reducing integration timelines by 6 weeks

Atlanta, Georgia, United States

✦ Directed scoping and prioritization of HR projects, including business case development, impact analysis, and alignment to leader priorities to ensure optimal business and functional delivery of strategic objectives✦ Delivered HR Shared Services Strategy roadmap to boost self-service capabilities resulting in time savings of 67% for employees and 13% for HR team✦ Revamped onboarding program to continually leverage data insights and feedback from new employees and hiring managers✦ Developed and implemented Global Reduction in Force (RIF) playbook, reducing execution timelines by ~4 weeks✦ Delivered strategic, operational, and foundational HR+ initiatives with annualized ROI of $6.5MM✦ Identified and conceptualized KPIs and built corresponding dashboards for cascading COE organizations within HR; facilitated and documented key success metrics for annual big rocks

Greater Atlanta Area

✦ Led evaluation of current state organizational design and new operating model recommendations for HR shared services center of large power and energy company; documented and identified process improvement opportunities to ensure efficient and effective future ways of working✦ Managed risk assessment of existing insurance processing practices and identified opportunities to minimize regulatory, contractual, and procedural risks during transition to a single source platform for global insurance provider✦ Led assessment and validation of state regulatory reporting processes for four products under money transmitter license to ensure accurate reporting to states for global fintech and payments organization✦ Led data visibility and reporting automation for assets under management (AUM) to identify upstream risks, increase confidence in data and reduce manual data errors for Fortune 500 investment management company; results included reduction in overall operating costs and 10% increase in team productivity with additional identified process improvement opportunities for AUM✦ Developed new career framework and drafted new Thought Logic core values to align with current workforce priorities; collaborated on initiatives to increase consultant engagement during unique COVID environment

Greater Atlanta Area

✦ Developed new 5-year strategic plan for professional medical membership non-profit organization, including new organizational, data and brand strategies, that resonated with the organization’s diverse member base✦ Led 360-degree stakeholder assessment to gain deeper understanding of organizational needs, support strategic planning process and identify right opportunities to maximize community impact for non-profit organization committed to enabling African Americans attain economic empowerment and reach parity in our community today✦ Identified current language gaps across various customer touch points for 17 prioritized languages for leading global hospitality client; outlined strategic approach to identify prioritized gaps and created high-level roadmap to address gaps based on capacity, prioritization, funding, and initiative progress ✦ Developed holistic omni-channel customer experience strategy for leading global telecommunications client rooted in deep understanding of the customer through new customer ethnographic and focus group research; identified near term opportunities for meeting customer needs through improved services, products and future omni-channel concepts✦ Outlined global sustainability strategy for multi-billion dollar B2B food production company including guiding principles, governance, and roadmap with specific initiatives for implementation; successfully led and launched office sustainability program globally across ~70 locations

Greater Atlanta Area

✦ Assisted large multinational energy company with finance transformation efforts in the FP&A and Commercial Finance workstreams✦ Conducted a finance roles and responsibilities (R&R) analysis for a large multinational energy company to identify improvement opportunities and optimize partnership with the shared services center✦ Assessed the subscriber services/customer care operating model for a technology focused subsidiary of a multinational automotive company✦ Identified process deficiencies causing financial injury to mortgagees for a large North American mortgage lender resulting in a $250 M foreclosure settlement✦ Created guidance documentation to facilitate employee training in SAP procedures for a leading global power and utilities client

New Delhi Area, India

✦ Outlined the Indian national framework for hybrid/electric mobility as part of an initiative by the Government of India and a prime industry association of automobile manufacturers ✦ Developed a Total Cost of Ownership model for various vehicle segments to perform an estimate and lifetime cost analysis on various vehicle segments✦ Determined and reconciled existent data gaps by identifying alternative approaches✦ Assessed market for hybrid/electric vehicles by conducting market and industry analysis

Greater Atlanta Area

✦ Collaborated with national public health organization to accurately predict the onset of Seasonal Influenza through data modeling✦ Conducted research and compiled data on relevant variables from various sources for the above analysis✦ Developed a database of public world ethics articles and journals

Greater Atlanta Area

✦ Tutored students for senior and intermediate level economics courses✦ Planned individual and group sessions facilitating understanding of key concepts

Greater Atlanta Area

✦ Worked with professor to plan and lead help sessions and recitations for a class of 70 students✦ Helped students with lecture material and tutorials

Greater Atlanta Area

✦ Led discussion sessions, tutorials and recitations for a class of 130 students✦ Graded homework and tests, and computed and recorded results✦ Attended all classes and assisted with the development of interactive class environment facilitating practical learning

New Delhi Area, India

✦ Developed corporate and international expansion strategy for an Indian power transmission company✦ Evaluated countries for go-to-market expansion strategies✦ Developed frameworks to analyze client issues and identify short and long term goals

New Delhi Area, India

✦ Conducted research on the limitations faced by the Fast Moving Consumer Goods Industry in India✦ Created an insights report on the limitations in the industry; Insights were used for benchmarking various projects✦ Research based on financial statements, news articles and numerical and subjective analysis reports published by various sources

B.B.A, Organization & Management, Information Systems & Operations Management

Activities and Societies: Emerging India Forum (Co-President), Goizueta Consulting Club (Treasurer), BBA Leadership Academy, Omicron Delta.

B.A., Economics, Business Studies

Activities and Societies: Residence Hall Council, Best Buddies Midnight Madness (Special Events Director), President’s C-Team (a community.

High School