Isha Sharma Email & Phone Number

London, ON, CA

London, Ontario, Canada

-Facilitating smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.-Streamlining inventory management processes, reducing waste, and lowering overall food costs for the restaurant.-Ensuring timely resolution of customer complaints by taking immediate corrective action.

London, Ontario, Canada

-Managed high volumes of customers during peak hours, maintaining composure and professionalism under pressure. -Processed various forms of payment securely, including cash, credit cards, and gift cards.-Promoted upselling techniques to increase transaction value and overall revenue growth.

London, Ontario, Canada

-Maintained a professional appearance at all times while representing FSU during events-Improved overall event satisfaction by providing excellent service and addressing inquiries promptly.-Collected valuable feedback from students during an event through surveys or direct communication methods.-Utilized problem-solving skills to address any unexpected.

Gurugram, Haryana, India

• Conducted extensive internal audits for trend analysis to identify training opportunities.
• Monitoring all leaked defects, root cause analysis (RCA), and identifying areas of improvement.
• Train and guide advisors on improving efficiency and evaluate their performance regularly.
• Monitoring NPS and Quality Score of customer helpline and escalations in order to improve overall customer service experience while sending weekly reports to the stakeholders.
• Handling certifications of new associates before they went live on the floor.
• Planned, Prepared, and delivered training to new Hires

Gurugram, Haryana, India

• Helped the company attain the highest customer service ratings in all categories including communication skills, listening skills, problem resolution, and politeness.
• Addressed new hires' concerns related to customer inquiries and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Supervised OJTs to ensure the score is maintained and certification is cleared.
• Managed a high-volume workload within a deadline-driven environment.

Gurugram, Haryana, India

-Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction.-Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives, and followed up to confirm resolutions to maintain high customer service standards using Ameyo software.

Delhi, India

• Handled Pre-sales of the branch.
• Made customers aware of the Company’s products and services and sold their products.
• Coordinated timely responses to online customer communication and resolved complex issues.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Helped up to 40 customers every day with a positive attitude and focus on customer satisfaction.
• Organized customer information and account data for business planning and customer service purposes on CRM software.

Noida, Uttar Pradesh, India

As an intern, the task assigned to me was Data Analysis using Google Analytics embedded with Facebook. Using this software“ Google Analytics" gathered information about the users visiting ABP news website from remote locations and different devices like laptops, smartphones, Desktop, etc.On MS-Excel we use it to create reports and submit them to Digital.

Post-Graduate Certificate, Business Management, Gpa: 3.99

- Achieved Dean's Honor in all 4 semesters - Enhanced knowledge of brands like Amazon and Walmart and industries like Customer Service.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, First Division

Activities and Societies: Event Organizing Team -Conducted 2 Fashion Shows for College Fest -Awarded for "Outstanding Support to College"

Education record