• IT Portfolios Ink’d Signings (Formerly Simply Secure Sign) – an eSigning & eNotarization web application FinTrac (Financial Tracking web application)• Sprint Planning and Release Verification Managed product backlog based on business prioritization and technology roadmap Supported sprint planning activities and agile ceremonies Responded to inquiries by dev and testing teams Supported release verification and production validation testing… Show more • IT Portfolios Ink’d Signings (Formerly Simply Secure Sign) – an eSigning & eNotarization web application FinTrac (Financial Tracking web application)• Sprint Planning and Release Verification Managed product backlog based on business prioritization and technology roadmap Supported sprint planning activities and agile ceremonies Responded to inquiries by dev and testing teams Supported release verification and production validation testing activities• Training, Presentations and Documentation Provided regular program updates to senior management Provided necessary training to new business analysts and users on the platform Conducted demos of platform to potential clients Prepared user guides for end users• Requirements Wrote user stories for platform enhancements of varying complexity Logged bugs to address issues discovered during functional testing and release verification Wrote user stories to implement:  Order Entry Form Multi-tab Dashboard for Order Tracking Integration with other applications to receive order updates Facilitated meetings with internal and external clients to elicit requirements for new features and enhancements Developed process and operational flows to facilitate requirement analysis Prepared screen mockups using Figma and other utilities Developed HTML and XML payloads for integration activities Performed functional testing to validate user stories and bugs resolution• Support Calls Responded to support calls from consumers having issues trying to eSign documents Created tickets and followed up with consumers, vendors and clients to resolve issues Show less

Significant Responsibilities/Skills: Elicited requirements by: Facilitating face-to-face and conference call meetings with business users Consulting with business SMEs Reviewing company documentation and online articles Provided technical support to business users for a Program and Resource Management planning application (ServiceNow) Managed user access activities for over 500 users to the ServiceNow application Developed executive level reports using… Show more Significant Responsibilities/Skills: Elicited requirements by: Facilitating face-to-face and conference call meetings with business users Consulting with business SMEs Reviewing company documentation and online articles Provided technical support to business users for a Program and Resource Management planning application (ServiceNow) Managed user access activities for over 500 users to the ServiceNow application Developed executive level reports using ServiceNow application Developed documentation to implement BAU processes post implementation Coordinated activities across multiple technology areas to support implementation of a fund accounting system migration Wrote complex SQL queries for business intelligence reporting application Developed SSRS reports (using data from SharePoint and SQL Server databases) for senior management consumption Created field-by-field mapping for “current state” to “future state” by employing business definitions, necessary data formats and operational constraints.  Followed SDLC standards and governance on all projects (Agile and Waterfall) Developed necessary requirements documents (User Stories, Scope, BRD, FRD) Developed Test Strategy, Test Approach and Test Plans for complex projects. Used Application Lifecycle Management (ALM) tool to document and coordinate test scripts, User Acceptance Testing results and to confirm requirement traceability. Performed data verification by employing data analysis techniques (using Excel functions such as pivot tables, filtering, etc.). Provided on-going support to tax operations users during the tax filing process. Show less

• Worked intensely with business users and technology groups of various lines of business to define requirements for sourcing source data to be maintained in the EDW.• Wrote detailed requirements, preliminary design and test plan documents to develop new processes to accept data from various business areas into the EDW.• Worked with software developers to facilitate with ‘Extract, Transform, Load’ activities of the data warehouse.• Tracked multiple projects in various phases of… Show more • Worked intensely with business users and technology groups of various lines of business to define requirements for sourcing source data to be maintained in the EDW.• Wrote detailed requirements, preliminary design and test plan documents to develop new processes to accept data from various business areas into the EDW.• Worked with software developers to facilitate with ‘Extract, Transform, Load’ activities of the data warehouse.• Tracked multiple projects in various phases of developments and provided weekly status reports.• Implemented Highmark guidelines and templates for project management and documentation. Show less

• Significant Responsibilities/Skills: Identified data entities (tables) and attributes (columns) for a reporting database application to provide client and internal reporting capabilities. Developed logical and physical data models for the database using ERWin (Entity Relationship for Windows) software that were used by DBA’s to create the actual relational database (in DB2). Wrote extensive SQL queries to verify and test reports developed using the database. Reviewed… Show more • Significant Responsibilities/Skills: Identified data entities (tables) and attributes (columns) for a reporting database application to provide client and internal reporting capabilities. Developed logical and physical data models for the database using ERWin (Entity Relationship for Windows) software that were used by DBA’s to create the actual relational database (in DB2). Wrote extensive SQL queries to verify and test reports developed using the database. Reviewed mainframe data files input to the database and reports generated. Created necessary documents (BRD, FRD, Test Strategy and Plans). Facilitated meetings with technical and business personnel to review functional and technical design documents, test plans and resolution of issues. Coordinated user acceptance testing by managing issues for a timely resolution and to provide requirement traceability. Coordinated activities of other business analysts on the project team, reviewed their work and provided feedback on how to make improvements. Worked with internal and off shore development teams to ensure accuracy of technical specs & software implementation, as well as to resolve post-implementation and production issues. Developed mainframe software modules to accept data files from various internal system and created files to be loaded to marketing database application in DB2. Developed DB2 SQL queries for extraction and updating the information in marketing database. Supported User Acceptance Testing and helped resolved technical issues. Performed post-implementation verification and conducted necessary production support activities. Show less

• Performed analysis and developmental tasks associated with the enhancements of public relations and human resources COBOL applications using DB2.• Designed data entry screens and developed logic flow for them using Computer Keyes software on IBM AS/400 computer for order entry system.• Provided software and hardware support to Distribution Center computer operators to assist with their daily activities of order processing, inventory management and disaster recovery.• Developed… Show more • Performed analysis and developmental tasks associated with the enhancements of public relations and human resources COBOL applications using DB2.• Designed data entry screens and developed logic flow for them using Computer Keyes software on IBM AS/400 computer for order entry system.• Provided software and hardware support to Distribution Center computer operators to assist with their daily activities of order processing, inventory management and disaster recovery.• Developed statistical analysis reports using SAS. Show less