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1. Projects: • Coordinated and facilitated many new product and program launches within Amazon Logistics - Shipping and Delivery Services, internally and with the outsourcing clients. • Transformed project data requirements into project data models • Created and oversaw Instructor-led and virtual training programs for Shipping and Delivery Support operations - Amazon. 2. Training Delivery and Development: • Trained and mentored 100+ new hired and 500+ internal associates moved to fulfill various roles. • Created curricula, instructions, documents and written tests for various types of training courses • Developed lesson plan, training handbook, related course material and new training programs such as online modules, communication trainings and online programs and provided constant training to associates • Designed supplementary materials such as practice exams and exercises, videos and interactive videos and converted all existing material from print to digital, aligning new learning development and solutions to organization's strategic goals, mission and vision • Scheduled and taught in class and online courses to increase learning opportunities • Designed course materials and supported implementation • Developed standard operating procedures and document workflows for current and future process steps• Run the monthly tests and performed analysis (using advanced Excel spreadsheet functions) across the process to ensure constant knowledge update and skill development. • Identified and proactively solved internal problems related to the business and customer by revamping training approaches

Assisted multiple operational issues and activities related to the Transportation process which helped in achieving a milestone of 95% on-time deliveries• Applied Kaizen and LEAN methodologies for continuous process improvement and reduce defects• Supported Analytics team for process improvement.• Delivered daily Ad-Hoc reports to stakeholders via outlook and ticketing system• Reduced delivery defects by 10% for Delivered Not Received (DNR) and Unable to Locate (UTL) cases by improving the efficiency and accuracy of internal tools• Processed VAT invoices for weekly payments across multiple Marketplaces• Met business metrics and goals i.e., productivity, quality, and utilization benchmarks• Executed financial operations for partners supporting the Flex program across NA, UK, and SG regions.