As a Technical Support Associate at HP, I assist customers and resolve their issues related to HP products and services. I have a B.E. in Mechanical Engineering from the Gyan Ganga Institute of Technology Sciences, which gives me a solid foundation in technical skills and knowledge. I have over 1.5 years of work experience in the IT sector, having previously worked as an Associate at CPG BPM Services Pvt. Ltd., and as an Operations Intern at Verzeo. In these roles, I developed skills in pressure situations, service levels, and inbound marketing. I am passionate about delivering excellent customer service and enhancing customer satisfaction. I enjoy working in a collaborative and dynamic environment, where I can learn from my peers and contribute to the organization's success.