Eshmael Patterson Email & Phone Number

Warner Robins, GA, US

United States

 I prioritize clear communication, recognizing its pivotal role in fostering effective collaboration with design teams, clients, and stakeholders.  I use analytical skills to understand data and metrics to adjust content based on events, weather, or time of day.  I keep track of the effectiveness of each client's campaign by monitoring impressions.

United States

Full-time student persuing a bachelor's in cybersecurity (online).

Duluth, Georgia, United States

• Attention to detail to ensure accuracy in data entry and documentation.
• Strong organizational skills to manage and prioritize multiple tasks.
• Use Routing Protocols such as OSPF to establish and communicate between comms and video cameras.
• Adaptable and flexible to changing work demands and requirements.
• Provided phone support (Avaya) and SaaS tools to field techs on how to install switches, routers, PCs, cameras, and server racks.
• Resolved and created tickets using CRM CRM-based help desk system that provides knowledge base articles.

College Park, Georgia, United States

• Ability to interview potential candidates to assess their qualifications and suitability for CR roles.
• Collaborate with District managers and other store managers.
• Strongly communicated deliverables via email, landline, and wireless network-supported devices.
• Ability to work independently as well as in a team environment.
• Customer service-oriented mindset to provide exceptional service to clients.
• Provided technical and mechanical support by staying current using articles and cloud-based learning tools.

College Park, Georgia, United States

• Large Scale Call Center oversees a team of 25+ employees depending on department needs.
• Ability to interview potential candidates to assess their qualifications and suitability for CR roles.
• Collaborated on with the Director and Manager on performance strategies and retention rate.
• Collaborated with other Supervisors on delivering new healthcare policies and procedures.
• Proficient in using contact center software and tools (Five9, Webex, Teams, Cloud9, Citrix, Tableau) to monitor and analyze performance metrics.
• Strong problem-solving and decision-making skills to handle complex and challenging situations.

Dadeville, Alabama, United States

Installing Mold Injections. Adhere to OSHA Safety Policies.Provided Team Members with the necessary material to perform their Job.Ensure target numbers have been meet and mold changed for the shift after.

Actworth, GA

• Door to Door Sales.
• Ability to provide homeowners with accurate information regarding the health of their lawns.
• Ability to listen carefully to customers' concerns to provide the best solutions to customer needs.
• Adaptable and flexible to changing work demands and requirements.
• Attended regular training conferences.
• Ability to accomplish weekly sales goals provided by the Branch Manger.

Kennesaw, Georgia, United States

Providing thorough Tech support to customers who use Windows OS and Mac OS with additional technology devices that allow integrated capabilities to their computers.Provide quality customer service to j5 customers who need troubleshooting help with the company technology devices. Staying up to date with Computer OS systems such as Mac versions (Mac OS X.

Bachelor Of Science - Bs, Cybersecurity, 3.76

Activities and Societies: National Honor's Society

Associate Of Arts (A.A.), Concentration In Information Technology With A Cisco Networking Certificate, 3.53

Activities and Societies: National Honor's Society

Diploma, 3.0

Football Track Wrestling