Ishmail Afolabi Email & Phone Number

I am a dedicated IT Desktop Support with a passion for delivering exceptional technical support. With a solid background in troubleshooting hardware and software issues. I am committed to ensuring that end-users have a seamless and efficient computing experience. I thrive on solving IT challenges and take pride in providing clear and effective solutions.I'm also an experienced organized Quality Assurance Analyst whose goal is to ensure the delivery of a quality product to the customer. One of my tasks is to help remove risk and problems as early as possible during the SDLC processes. When using repetitive test cases, I would review and revise test cases to avoid situations such as "pesticide paradox." Using Jira for maintaining sprint test artifacts and X-RAY for test executions. Adept in creating test cases, bug detection/informalities, reporting, and evaluating results---making sure the expected result matches the actual results.Email: ishmailafolabie@yahoo.comCertifications:CompTIA A+Google IT SupportGoogle Cybersecurity Certificate Six Sigma (White Belt)Cisco Networking EssentialCisco Cybersecurity EssentialCCNA 2023 - 2024Network+ 2023 - 2024Security+ 2023 - 2024Technical Experience:ZendeskJira, Confluence, ZephyrMySQL, MS SQL Server 2014JAWS, WaveChrome Dev ToolsOffice 365Snipping ToolTechSmith CaptureAZ Screen RecorderActive DirectoryTechnical TroubleshootingThreats, Risks, and VulnerabilitiesIncident responseSecurity frameworks and controlSecurity hardeningDesktopsLaptopsTabletsMobile DevicesWindow Servers 2019Windows 7.8, 10, and 11Software/OS:MacOSWindowsLinux command lineSQLSIEMS toolsiOSAndroidiPadOSChromeOSGoogle Business SuiteMicrosoft Office Suite