Ishmeet(Ish) Chadha Email & Phone Number

Melbourne, Vic, Au

As a Project Lead, I am responsible for leading transformation projects and managing changes in a dynamic and Agile environment. My key responsibilities include managing project objectives, conducting impact analysis, and supporting project execution. I also drive Project Governance meetings and collaborate with senior stakeholders. Additionally, I build, manage, and execute project deliverables, manage risks, and communicate with stakeholders at all levels. I lead change prioritization sessions with leaders, design change approaches, and prepare change pipelines for Senior Leaders.

As a product owner, I led the implementation of the ServiceNow Source-to-Pay Operations module .I was responsible for designing the front door engagement process and tool adoption with a human-centric design approach, which helped reduce overhead activities in the new world. I was also the key contact for developing and managing the product roadmap, shaping requirements, and defining business outcomes. Additionally, I was responsible for prioritizing epics and establishing backlogs with the asset team and domains. I led and facilitated discussions with vendor partners to explore increased use of tool adaptability and maximize product output.

Melbourne, Australia

In this role, I was responsible for conducting IT Change reviews on high and critical Changes, as well as facilitating and leading the Enterprise Change Advisory Board (CAB) for Change approvals. I have experience in hosting and chairing emergency CAB meetings for major Incidents. Additionally, I am skilled in managing Expedite and Emergency Changes, including conducting risk reviews and ensuring proper procedures and approvals are in place. I also chair and lead Change Implementation Reviews (CIR) forums for unsuccessful changes

In this role, I was responsible for managing and driving the Service Transition weekly governance forum to ensure change compliance and change readiness for production implementation is met. Additionally, I oversee the governance of Operational Readiness Process , ensuring teams are compliant with change policy and have the required sign-offs from service owners, IT Security, and Service Delivery teams. I work closely with Change Leads and Product Owners to perform impact assessments and drive outcomes for various impacted business groups on system use as part of service readiness.My role also involved simplifying and automating the Service Transition process into ServiceNow. By uplifting the process through automating approvals , enhanced reporting capabilities, it resulted in 30% increase efficiency within the team to manage tasks and improved visibility of actions.

-Managing operational activities with Clients , National practice manager, key stakeholders including following up with stakeholders on key action items - Assist in setting-up the PMO function including frameworks, tools and templates to ensure successful project governance with clearly defined processes- High Focus on resource management - Preparing correspondence, Project reports and summary notes - Collating and disseminating information through emails, phone and other written correspondence- Maintaining project documentation (ensure project methodology and audit compliance) - Delivering a range of administrative support services, updating and managing records- Responsible for management of financials, budgeting & invoicing- Working with Engagement Managers, Senior Project Managers & Practice team leads over scope of work for multiple client engagements

Melbourne, Australia

- Working with Senior Solution Designer, Legal and IT security teams in creating design controls to mitigate Operational risks for a document management system - Manage Relationship building with Business Operations team and Executives- Arrange business sign-off on all changes/production releases impacting Financial Advisory Business- Facilitate weekly Service meeting with Business Owners & Service Delivery managers to drive & prioritize Business issues to resolution.

Melbourne, Australia

Melbourne Area, Australia

- Assisting ORR Manager, engagements with business & other Stake holders(vendors) to drive & work on action plan for closure of pending items.- Responsible for maintaining & updating transition plan & requirement gathering.- Assisting in designing, establishing & executing process for Operational Acceptance Activities- Responsible to Communicate Issues & risks to relevant stake holders.- Strong stake holder management skills, manage multiple engagements & communication with both internal & external stakeholders.

Melbourne Area, Australia

-Experience managing technology change in Financial Services Industry both for production and non- production environments.- Performing Change Audits,handling change risk & issues- Successfully able to deliver Risk Weighted Change process & coach teams to be 100 % complaint for several consecutive months- Demonstrated Stakeholder management experience including facilitating workshops/meetings with business with strong communication and engagement skills- Skilled in using IT Service Management tools ( BMC Remedy, ALM,Xtraction)- Responsible for delivering & maintaining Change Compliance/Other key reports- Responsible for driving IT service - Change Management & Business Process Improvements & initiatives. -Responsible for Training & Coaching teams on Change Processes & Compliance per ITIL Framework & NAB standards- Proficient & skilled in using MS Word , Excel , PPT & Outlook- Passionate & enthusiastic about organizing & assisting in project/company events for team building activities, fund raising exercise and other cultural celebrations.

Melbourne, Australia

- Experience working in Utilities Industry & in Meter Data Management Application Support (IEE version(7.0.512) and MTS version(1.5.132) )- Experience working on high volume of Incidents & responsible for managing the Incident Queue.- Responsible for responding to Incidents/Service calls in line within targeted SLA's.- Working closely with business users to ensure issues/problems are resolved, and develops customer relationships through effective communication .- Responsible for preparing System Health check reports & managing other daily reports - Experience working with Configuration & Data Issues- Focusing on Team building activities by volunteering & helping in monthly/weekly team activities- Responsible for Ensuring Operational documentation is updated to reflect changes

Melbourne Airport

• Leading and Managing a team of 6 people on daily basis in multiple business location.• Managing credit transactions and cash reconciliation reports at the end of day.• Managing operational documents and daily reports.• Liaising with staff, business managers and suppliers on daily basis.• Maintaining all equipment’ and facilities in a high state of readiness.• Managing and resolving all customers' complaints and all staffing issues.• Providing high quality customer service and ensuring prompt delivery of service.• Managing staff and cafe operations.• Training staff and organising all staff working rosters.• Provide assistance in Stock taking and managing stock.• Checking Invoices and Delivery orders on arrival.