Ishon Jones Email & Phone Number

Irvine, California

Brea, Ca

Irvine, Ca

I started at Paul's TV in the online sales department; after holding that position for 6 months, my sales manager recommended me for this position because of my technical expertise, excellent service, and attention to detail.- Maintained a catalog of over 500 products and 600+ web pages- Initiated Facebook campaign that increased following by over 10,000 in 3 months- Maintained and contributed to "Learning Center" - top 5 referral for generic traffic- Optimized websites search engine for best UX, resulting in reduced bounce rates for searches- Implemented site-wide SEO - improved rank and CTR- Initiated new practice for up-selling open box and replacement products - improved conversions

Irvine, Ca

When I started at Paul's TV, they were just starting to sell products online. While the website was operable before this time, Paulstv.com only function was as an online catalog for local customers. I was the 4th member of the online sales team. Customer service was a big part of the sales experience at Paul's TV.- Consistently met or exceeded sales requirements- Exceeded manager and consumer expectations with stellar service and product knowledge- Assisted marketing with blog post and inquiries regarding products and services on social media networks.

Vernon, Ca

When I started at Onlinecarstereo.com, my duties included retention, customer service and sales in a high-volume call center environment. I was eventually asked to assist with responding to Facebook inquiries regarding products and services.- 65-80% retention rate for back-ordered items/orders.- Increased social media engagement- Improved customer satisfaction training for newly hired customer service reps- Assisted customers and reps with tech and product support - improved customer service company wide