Ishpreet Chandi Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Ensured employees of legal, customer service, collections and compliance departments comprehended processes vital to the organization; ranging from lien registration procedures to calculating buyouts
• Authored an updated manual and tutorial in under 30 days which outlined the processes in addition to instructions on how to use programs specific to the company
• Supported the transition process by mentoring and training new hires as well as veterans of the industry, including the design and facilitation of a 4-week training program to update staff’s knowledge base
• Analyzed and mapped out bad debt accounts in relation to revenue by subcategorizing based on time in collections(30, 60, 90+ days)

Toronto, Ontario, Canada

• Lead the Compliance department for Eco Home Financial and behalf of dealers
• Maintained an A+ score with the Better Business Bureau by effectively managing all complaints filed
• Researched solutions to most common problems within Collections Department, ultimately saving company thousands per month as a result of unnecessary errors
• Discovered crucial discrepancy between buyout being charged compared to buyout prices listed on the company welcome package, avoiding legal repercussions for unintentional misleading advertisement
• Reviewed nearly 2 dozen sets of terms and conditions to correct additional discrepancies in buyout calculations and received approval to make appropriate changes by the Vice President of finance
• Acted as company Public Relations to settle customer miscommunication that escalated to local media outlet

Toronto, Canada Area

• Trained customer service department on how to perform loan calculations for loan letters based on maturity date and any pay downs made
• Created an analysis on volume of calls/emails/voicemails for department to persuade and initiate hiring
• Increased coverage of calls by answering 70-80%, in comparison to only 40-50% previously
• Approved all Notice of Security Interest (NOSI) registration and discharge requests
• Supervised 3 Customer Service Representatives to become self-sufficient in customer service
• Permitted NOSI postponements by analyzing the risk of deferring EF’s lien on the property based on customer’s credit history, appraised house value and any outstanding debts/liens

Toronto, Canada Area

• Was the designated assistant for a striving new Real Estate Fund that operates in both Toronto and Chicago.
• Roughly analyzed Chicago marketplace and attractive areas of investment.
• Created a mock up Return on Investment (ROI) based on potential houses to rehabilitate.
• Constructed budget template to then be completed based on initial investments and expenses for the month.

Vaughan

An environment which is sales driven and customer oriented. Demonstrated the importance of loss prevention practices Trained 8 new employeesResponsible for training employees how to facilitate operations at New York location

Responsible for researching condominiums and writing brief synopsis while editing the website.Completed the task of researching and writing 3 days prior to due dateWas hired beyond internship