Ishpreet Sidana Email and Phone Number

As the Director of Operations & Creative Design at The Brand Studio NY, I oversee all aspects of the business's daily operations, ensuring seamless customer experiences and high-quality outcomes. I manage a team of skilled printing professionals, coordinate daily production workflows, and maintain direct communication with clients to understand their needs and deliver tailored solutions. My responsibilities include:Leading customer service efforts by managing appointments, addressing inquiries, and fostering strong client relationships.Overseeing the printing process, collaborating with the production team to meet quality and deadline standards.Managing all shipping operations to guarantee accurate and timely delivery of customer orders.Acting as the key decision-maker in operational and creative processes, with an emphasis on efficiency and innovation.Representing The Brand Studio NY's values and commitment to exceptional service and design in all interactions.I serve as the operational backbone and creative force of the studio, driving its success while upholding its reputation for excellence.

I am currently the Creative Director at G West Apparel, a luxury streetwear brand based in New York. In this role, I oversee an international team of three employees in India, who manage product creation, inventory, and product imaging within our POS system. At our warehouse in Plainview, New York, I am responsible for both marketing and customer service. I manage retail operations and back-end processes to ensure that every new customer becomes a loyal repeat customer. Daily, I handle all e-commerce orders, ensuring timely shipment for customer satisfaction. Additionally, I collaborate with our overseas designers to develop and refine our brand's designs.

Traveled and attended apparel industry tradeshows to exhibit the company’s productsActively approached and engaged potential buyers to understand market preferencesCommunication with clients, both potential and existingManage social media Oversee employees to maintain an efficient workflow

Implemented workflow and procedures, supervised employees, managed escalated situations, and maintained professional relationships with consumers

Assistvconsumer issues, within and outside of the store, ensuring customer satisfaction Register sales, and discount purchases while maintaining adequate profit

Sold products using solid arguments to prospective customers Performed cost-benefit analyses of existing and potential customers Maintained Business relationships to ensure future sales Purchased inventory in the market, using market analyses of trends and price to ensure profit with the purchase of inventory