Ishrag Khababa, Mba Email & Phone Number

United States

Lead the development and implementation of a patient experience strategy that supports the organization's mission, values, and goals.

> Responsible for the development, planning, execution, and oversight of the patient experience strategy and related programs, initiatives, and policies and procedures for the organization.> Responsible for functional oversight of all front-of-house at 90+ clinics across 7 states.

> Oversaw 10 outpatient dialysis clinics in Central Valley region in California; leading both the strategic growth and quality improvement plans in the region.

> A thought partner responsible for advancing top business priorities of patient-centric growth strategies.> Developed and implemented programs and service offerings that have improved the organization's value proposition.> Spearheaded due diligence and discovery phases for M&A transactions and led business integration projects.

> Built a data-driven patient experience program which led organization to become the top national dialysis provider in patient experience, according to CMS's ICH CAHPS Star Rating.> Headed a multidisciplinary team of leaders to create an innovative state of the art dialysis center model intended to improve patients’ experience while advancing operational efficiencies.> Developed and operationalized an employee recognition program built around patient and physician gratitude to sustain a positive culture in support of company's mission and strategic vision.

> Managed company-wide risk through spearheading corporate compliance, HIPAA/privacy, licensing & certification, and insurance risk.

Mba, Concentration In Finance

B.S., Microbiology