Ishraq Ahmed Email & Phone Number

I am an accomplished IT professional with a strong foundation in computer systems networking and a passion for delivering exceptional technical support. Having earned my Associate’s degree in Computer Systems Networking with a specialization in Microsoft Server Administration, I bring both academic knowledge and hands-on experience in hardware and software troubleshooting, network configuration, and system maintenance.Certified as a Microsoft Office Specialist, I am proficient in advanced applications of the Microsoft Office Suite, including Excel, PowerPoint, and Word. My technical toolkit also includes skills in SketchUp, basic Linux, Microsoft Server installation, and Active Directory Management, along with DNS and Group Policy configurations.Key highlights of my experience include designing secure network infrastructures, optimizing IT processes, and delivering clear, user-friendly technical support. Whether collaborating with a team or solving complex IT challenges independently, I thrive on improving IT systems and ensuring seamless user experiences.I’m particularly drawn to roles as a Computer Support Specialist, Help Desk Technician, or IT Support Analyst, where I can leverage my strong communication skills, analytical mindset, and technical expertise to make an impact.Let’s connect and discuss how my skills and enthusiasm for IT can contribute to enhancing your organization’s technical operations and user satisfaction.

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  Facilities Maintenance Associate

  Typhoon Texas Waterpark

  Jun 2021 - Aug 2021 - Katy, Texas, United States

  Maintained a safe, clean, and welcoming environment for park guests by performing thorough cleaning and organizing tasks across high-traffic areas.Proactively ensured the upkeep of guest amenities, including tables, chairs, and general facilities, to enhance user experience and maintain high cleanliness standards.Efficiently managed waste disposal by regularly emptying trash cans and promptly addressing litter across the park grounds.Developed strong time-management and multitasking abilities by prioritizing tasks during peak operational periods in a fast-paced environment.Collaborated with team members to support smooth park operations, demonstrating effective teamwork and communication skills.