Ishrat S Email & Phone Number

Saudi Arabia

Lancaster, Pennsylvania, US

• Managed the implementation of Servicenow across multiple business units and ensured that all projects were delivered on time, within budget, and to a high standard.
• Provided technical support for users in relation to the use of Servicenow including training, problem solving, and issue resolution.
• Developed relationships with stakeholders at various levels throughout the organization to ensure effective communication during project delivery.
• Ensured compliance with internal policies and procedures related to IT security standards as well as external regulations such as GDPR where applicable.
• Assisted in developing new processes using existing tools or introducing new solutions when required by liaising closely with other teams involved in delivering projects e.g Project Management Office (PMO).
• Delivering a Data Centre migrations and/or mainframe modernisation project.

Vienna, VA, US

Atlanta, Georgia, US

• Project Management delivering transformative Information Communication Technology (ICT) projects in a complex setting using structured methodology
• Extensive experience in successfully leading high-profile, complex projects or programs.
• Highly developed stakeholder engagement and management skills with the ability to build strong relationships with both internal and external stakeholders.
• Ability to maintain project schedules using contemporary tools like Microsoft Project and desired experience in Microsoft Enterprise Portfolio Online.
• Ability to provide leadership of project resources to ensure key staff, stakeholders and vendors deliver the required ICT-enabled business outcomes.
• Ability to communicate technical and non-technical concepts to a wide range of stakeholders

• Works with business customers to identify and coordinate new IT system development and enhancements.
• Works with appropriate project stakeholders to develop project plans, including cost / benefit analysis, work schedule, critical success factors, and any related risks.
• Assigns, schedules, reviews, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget.
• Manages, mentors, and provides expertise to project team members.
• Works with appropriate project stakeholders to identify project team members and roles, project reporting structures, and project team training requirements.
• Defines the project responsibilities of the steering committee, executive sponsor, project lead, information technology lead, development team, subject matter experts, quality assurance liaison, and end users.

Navi Mumbai, Maharashtra, IN

• Developed CSS styles to maintain the uniformity of all the screens throughout the application and positioning of screen objects.
• Designed CSS-based page layouts that are cross-browser compatible and standards-compliant.
• Mentored team members to fasten the project’s progress.
• Responsible for creating the screens with table-less designs meeting W3C standards.
• Responsible for design and development of the web pages from mockups.
• Designed dynamic and browser-compatible pages using HTML, DHTML, CSS, and JavaScript.