• Managed the implementation of Servicenow across multiple business units and ensured that all projects were delivered on time, within budget, and to a high standard.• Provided technical support for users in relation to the use of Servicenow including training, problem solving, and issue resolution.• Developed relationships with stakeholders at various levels throughout the organization to ensure effective communication during project delivery.• Ensured compliance with internal policies and procedures related to IT security standards as well as external regulations such as GDPR where applicable.• Assisted in developing new processes using existing tools or introducing new solutions when required by liaising closely with other teams involved in delivering projects e.g Project Management Office (PMO).• Delivering a Data Centre migrations and/or mainframe modernisation project.• Create and execute project work plans and revise as appropriate to meet changing needs• Manage the identification, resolution and escalation of project risks and issues• Facilitate and manage resource planning, cost estimation, budget development, and cost control.• Identify resources needed and assign individual responsibilities.• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.• Present and explain proposals, reports and findings to clients.• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.• Confer with management, production and marketing staff to discuss project specifications and procedures.• Review and recommend or approve contracts and cost estimates.• Direct, review and approve product designs and changes.• Consult or negotiate with clients to prepare project specifications.

• Project Management delivering transformative Information Communication Technology (ICT) projects in a complex setting using structured methodology• Extensive experience in successfully leading high-profile, complex projects or programs.• Highly developed stakeholder engagement and management skills with the ability to build strong relationships with both internal and external stakeholders.• Ability to maintain project schedules using contemporary tools like Microsoft Project and desired experience in Microsoft Enterprise Portfolio Online.• Ability to provide leadership of project resources to ensure key staff, stakeholders and vendors deliver the required ICT-enabled business outcomes.• Ability to communicate technical and non-technical concepts to a wide range of stakeholders• Understanding and representing your customer’s needs as part of providing IT services that meet or exceed those business needs• Responsible for the optimal operation of our environment by actively investigating issues and solving problems before they occur• Manage ERP deployments in Finance/Procurement domains and analyze deployment strategies and cross-functional impacts.• Direct the execution of technical projects and lead global project teams.• Ensure clear project objectives/requirements and manage relationships with technology and business communities.• Facilitate project management activities and track progress against schedule and budget.• Apply systematic quality activities to meet Computer System Validation directives and suggest process improvements.• Conduct risk management planning, identification, analysis, and monitoring.• Experience with managing at least a few ERP deployment projects• Domain knowledge in Finance or Procurement• Experience with S/4 HANA• Experience working in a GMP environment and delivering GxP system solutions• Solid Understanding of System Development Life Cycle (SDLC) concepts and methodologies

• Works with business customers to identify and coordinate new IT system development and enhancements.• Works with appropriate project stakeholders to develop project plans, including cost / benefit analysis, work schedule, critical success factors, and any related risks.• Assigns, schedules, reviews, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget.• Manages, mentors, and provides expertise to project team members.• Works with appropriate project stakeholders to identify project team members and roles, project reporting structures, and project team training requirements.• Defines the project responsibilities of the steering committee, executive sponsor, project lead, information technology lead, development team, subject matter experts, quality assurance liaison, and end users.• Has dotted line management authority for project members and provides input into project members performance reviews.• Creates communication plans and maintains effective communications and working relationships with stakeholders and project team members.• Manages the technical development process including the development of systems analysis, technical design, coding, testing and rollout. Develops system review schedules, audits and acceptance tests for each phase of a project.• Develops Requests for Information (RFI’s), Requests for Proposals (RFP), evaluates responses, and leads vendor selection teams.• Ability to establish and maintain effective working relationships with Information Technology and Business colleagues.• Ability to demonstrate clear and effective verbal and written communication skills.• Proven ability to develop, lead, motivate and supervise working team• Experience with project management software like Clarity and Microsoft Project.

• Developed CSS styles to maintain the uniformity of all the screens throughout the application and positioning of screen objects.• Designed CSS-based page layouts that are cross-browser compatible and standards-compliant.• Mentored team members to fasten the project’s progress.• Responsible for creating the screens with table-less designs meeting W3C standards.• Responsible for design and development of the web pages from mockups.• Designed dynamic and browser-compatible pages using HTML, DHTML, CSS, and JavaScript.• Developed code to call the web service/APIs to fetch the data and populate it on the UI using AJAX.• Developed JavaScript library for rendering domain-specific layout XML to the web.• Used AJAX to make asynchronous calls to the project server to fetch data on the fly.• Design User Interface for the project using HTML, CSS, and Flash.• Interacted with business and quality assurance teams to deliver the final product.• Developed pixel-perfect and cross-browser compatible, responsive pages using HTML, CSS, JavaScript.• Worked on Canvas object to render a glint light image effect displayed on top of the HTML Web page element.