» Facilitated design & delivery of leadership development and coaching interventions for the CEO and Leadership Forum members, resulting into the development of the Mashreq Communication Charter.» Co-designed and delivered a bespoke Integrity and Ethics certification with Chartered Institute ofSecurities and Investments, UK for 2500+ staff of the Retail Banking Group, the first of its kindcertification in UAE Banking and Finance industry widely covered in the local press.» Designed and delivered blended solutions (classroom & online) on AML, FATCA, Sanctions trainings bankwide to comply with requirements of internal and external regulators» Partnered with industry leading training providers such as CISI, Lafferty, EFMA, IIF, Fitch, Moody’s,Omega, PMI, IIA to provide the best and contemporary certifications for bank employees.» Managed the training engagement for outsourced partners of the bank, namely TCS and WNS,defining the training SLAs and policies.» Designed and developed 7 bespoke induction programs for key verticals such as Direct Sales,Branch Operations, Priority Banking, Business Banking, Corporate Banking and International Banking.» Delivered the training plans for all Lean deployed units, including coaching, on job trainings andassessment centers contributing significantly to a healthy sustain score for lean deployed areas.» Conducted assessment centers & DiSC profiling for the talent pool saving the bank AED .5 million & facilitated the identification of Talent, monitored IDP’s & mentored them for succession planning.» Conducted a development needs analysis every year for the entire bank feeding into the annualand quarterly training calendars resulting in a capacity utilization of over 70% of the trainingresources and an average training effectiveness score of 80% year-on-year.

» Designed and delivered custom training programs to develop UAE Nationals in key business skills such as Credit Proposal Writing, Achieving Financial Excellence in Branches and Fast Track program for high potential UAE National employees. These programs cater to the development needs of 100+ UAE Nationals every year.» Designed and deployed role-specific local / international certification programs for key jobs in the organization resulting in increasing the skills and capabilities of the workforce at a nominal cost of 1% of the total Operational Expense of the bank.» Designed and delivered organization development interventions such as team building, mentoring and assessment centers for support various groups such as Operations, Technology, Audit and Compliance contributing to an Employee Engagement Score of 4.46 on a scale of 5 year-on-year.» Manage a team of 6 Learning and Development Consultants and Specialists to deliver Banking and Finance and Leadership trainings bank wide.