As a Senior CRM Consultant working in large transformation programs involving CRM implementation and working extensively on business’ processes and needs of customers to provide solution for their CRM needs.,specialising in CRM solution design and Implementation/Rollouts for Various Industries and Domains. Working on Dynamic 365 Implementations for CRMOnline and CRM On premises.

Working as Business Analyst/Functional Consultant providing directions in CRM Solutions for Industry verticals specifically Financial and Insurance Industry. Provide Inputs for On Premises,Cloud Computing Technologies and Virtualisation.Extensive Pre sales Support activities including Fit Gap analysis, Solution Design, RFP/RFI response documentation, effort estimation, staffing and pricing for proposals in Microsoft Dynamics CRM.Been part of Strategic PMO team overseeing Large Transformation projects in Banking Domain in countries in EMEA and APAC where Multi country rollout of CORE Banking Transformation projects were undertaken.Key Domain knowledge's in Banking and Insurance Industry in CORE,Sales Force,CRM in Retail and Commercial Banking Domains and Insurance industry using latest MS CRM platform(2011 and Orion).

Continued the CRM Journey,Project managed and implemented large CRM, CORE Banking transformation programs for multi country rollouts .

Managed and implemented Multiple Instances of Internet Banking,CRM, Content Management, Statement Printing and Call Center applications for multi country rollouts . Supported the setting up of Web infrastructure including items such as high availablility, load balancing, virtualization and performance/health checks to ensure application stability and availability.