Ishu Fenner Email & Phone Number

Leesburg, Virginia, United States

- Use resource allocation metrics to optimize team productivity, targeting a minimum 20% increase in efficiency.- Collaborate with stakeholders to define clear, measurable program goals and objectives, achieving 100% alignment with organizational priorities.- Create comprehensive work plans and timelines for all initiatives, with at least 80% of tasks completed as per the established schedule.- Implement a robust monitoring system to track progress against targets, ensuring that 90% of key performance indicators (KPIs) are met quarterly.- Oversee the Enterprise Case Management Program, ensuring a minimum satisfaction score of 85% from stakeholders regarding program efficiency.- Develop and secure approval for operational budgets, ensuring that 95% of programs remain within budget constraints. operational budgets, ensuring that 95% of programs remain within budget constraints.- Lead the hiring, training, and supervision of new staff, maintaining an employee retention rate of over 80% annually.- Oversee the management of PEGA initiatives, ensuring adherence to best practices and methodologies specific to the platform, with a focus on delivering high-quality solutions.- Manage the strategic partnership with PEGA, ensuring alignment on project goals and maintaining a satisfaction rating of 90% or higher in partnership evaluations.- Build and maintain relationships with key stakeholders, facilitating regular communication and updates to enhance collaboration and support for program initiatives.- Identify potential risks related to program execution and develop mitigation strategies to minimize impact, targeting a risk resolution rate of 95%.- Foster a culture of continuous improvement by encouraging feedback and implementing best practices, aiming for a 10% annual improvement in program efficiency metrics.

Vienna, Va

- Program Manager for the CADE2 Program to modernize Individual Master File (IMF) overseeing ITPE, TAMS, TAM-I, and SSRA-I projects.- Ensure full compliance with government regulations and company policies by regularly monitoring regulatory changes, conducting internal audits, implementing robust policies and procedures, and providing ongoing training to employees to maintain adherence and mitigate risks.- Develop and manage Program Charter and Roadmap to ensure alignment with IRS objectives and goals, and continuously monitor and adjust to meet evolving business needs and industry trends.- Facilitate coordination between different teams within the program and external stakeholders to ensure cohesive and efficient operations.- Identify program risks and issues, troubleshoot problems, drive resolution, escalate issues to leadership, provide effective mitigation strategies, and ensure continuous monitoring and improvement to prevent future occurrences and enhance overall project success.- Provide oral and written communication to executive leadership through regular status updates, ad hoc reporting, and presentations.- Lead and mentor 24 team members/direct reports, fostering a collaborative and high-performance work environment.- Oversee and manage the IRS pipeline and portfolio of contracts, ensuring efficient execution and compliance.- Develop strategies and track key metrics such as proposal win rate, revenue per award, and new task orders, using data-driven insights to refine proposal processes, improve success rates, optimize revenue generation, and identify opportunities for new business growth.

Fairfax, Virginia, United States

- Develop customized agile organizational frameworks for US Federal agencies undergoing agile. transformation or standing up new programs/projects.- Hands-on experience and academic knowledge of Agile, the SAFe® Framework, including Scrum, Kanban, SecDevOps, CI/CD, and other various agile frameworks. - Work with the Business Units (BUs) and Stategic Operations in business development activities including proposal writing, participating in color team reviews, and relationship building.- Educate colleagues, mentor Agile Release Trains, develop agile adoption strategies for clients, and help programs stand-up or transition to agile. - Partner with product, business, and technology leadership to provide agile enablement, with a focus on process optimization and measurable results, all while continuing to mature existing agile practices, programs and teams.

Arlington, Virginia, United States

- Coach Agile development teams at the United States Patent Trademark Office (USPTO) to apply and improve Agile/DevOps practices. - Lead Agile Transformation by coaching, training, and mentoring business leaders and product owners. - Create and Coach Scrum DOJOs, an immersive learning environment for new teams starting with Agile.- Use Lean Portfolio Management using Lean Kanban. - Conduct Agile trainings to leaders, executives, and teams.- Coach and assist the teams to continuously deliver the working software thru Agile/DevOps process. - Coach the practice and principals of Agile/DevOps. - Work closely with teams and team members to develop and perform activities allowing the development of Agile skills and improvement of development processes. - Establish, monitor, and update Agile/DevOps coaching plans for all teams being supported. - Review Inspect & Adapt metrics to help identify areas of improvement - Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials, conduct quality review and client management. - Manage business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials.

Lanham, Md

- Establish various Agile processes and create one unified SDLC through documenting methodologies/frameworks throughout the Enterprise and assist in organizational transformation.- Develop Management Instructions/Directive for IRS to use Agile/Lean practices.- Build strategic relationships with Executives to help drive and influence change. - Work with management and teams to strengthen our Agile culture. - Develop Agile Playbook and other Agile related job aides.- Create and update transformation roadmap that ensures readiness of implementation waves, and monitors/reports on progress and success of transformation.- Implement and continually improve Agile principles & practices, and coach teams on the approach.- Manage change within the organization and transformation roadmap, including the identification and resolution of organizational impediments, which limit or impede adoption.- Foster teamwork and adherence to new operating norms.- Communicate solutions effectively to technical and non-technical audiences.- Work with the DevOps organization and implement DevOps practices.- Serve as a mentor to Scrum Masters, Product Managers and other Agile leaders to make Agile techniques successful, resilient and permanent.- Collaborate to develop Agile training materials, newsletters, and support communities.- Create curriculum and provide Agile and role-specific training (group and one-on-one) for management, team members, Product Owners, and Scrum Masters.- Observe program and team activities (e.g., sprint, release and roadmap planning) and provide constructive feedback to teams and leads. - Work with the teams to ensure adherence to the defined Scrum processes and framework with audit requirements and legislative mandates (status reporting, compliance, estimation).- Work with the teams to ensure the appropriate tools are being leveraged and enterprise practices are being followed to enable consistency and metrics where needed.

- Define business processes and requirements for the Digital Distribution Clearinghouse (DDC).- Establish processes and define solutions for digital media/video supply chain management.- Identify solution gaps and make recommendations on fixing the gaps.- Work with Digital Media Retailers (DMRs) and Content Providers to identify post-production and digital media distribution workflows.

- Lead Scrum/Agile transformation and Agile implementation at the CollegeBoard.- Created training material on Scrum and education the IT department on Scrum.- Researched and implemented Agile tools to support transition from Waterfall to Agile.- Served on Scrum teams as a Product Owner for 6 CollegeBoard products.- Document requirements and business processes using UML and delivered use cases, activity diagrams, use case models, and the Requirements Management Plan on schedule.- Document User Interface Documents/Annotated Wireframes using MS Visio.- Conduct Benchmarking and Usability Testing of websites to help drive design.- Conduct JAD (Joint Application Development) Sessions with a cross-functional team.- Managed project backlog through Rally and Jira (with the Greenhopper plug-in). - Drafted process and methodology documentation and rolled out SCRUM and Agile Development Methodologies. - Lead grooming sessions and planning poker sessions. K-12 Applications, Corporate Applications, Financial Aid Applications- Worked on K-12 applications including PSAT Online Score, PSAT Ordering, AP Ordering, AP Central, FinAid, iMIS, iON, and OLR.- Documented and analyzed business processes surrounding websites, web applications, client-server applications, databases, and enterprise applications.- Documented requirements using UML and delivered use cases, activity diagrams, use case models, and the Requirements Management Plan on schedule.- Documented User Interface Documents/Annotated Wireframes using MS Visio.- Conducted Benchmarking and Usability Testing of websites to help drive design.- Use Web 2.0 to enhance the design of websites including interactive elements such as commenting and rating and the use of multimedia such as video.- Conducted JAD (Joint Application Development) Sessions with end users, development team, and the business owner to obtain business and technical requirements.

- Assign staff to tasks and report to upper management on progress.- Plan all requirements analysis activities, processes, methodologies.- Perform status reporting and resource management to Release Manager(s).- Oversee the development of relevant project proposals and budgets and recommend approval of them before submission to clients. - Identify, establish and maintain business relationships. - Oversee and maintain liaison between all parties concerned with the project to facilitate any changes or modifications and to facilitate resolution of project problems. - Analyze trends, develop and maintain a program for organizational learning and sharing of experiences, internally and externally. - Gather business requirements and assisting in the design and testing of new and modified operating methods and systems. - Translate business requirements into functional and technical requirements. Prepare system specifications. - Conduct gap analysis of existing systems and business vision and recommend effective solutions.

- Work with product Managers to determine requirements for Plateau Learning Managements Systems (LMS) and documented the requirements as Use Cases.- Develop Requirements Management Best Practices and determine use of methodology.- Understand requirements at all levels from project through system through to verification and validation.- Document requirements and business process through workshops and briefings.- Create system functional requirements from reverse engineered technical artifacts.- Work with test team to develop system and user acceptance test plans, scenarios, and scripts. Coordinate and conduct testing and verification, to encompass functional, operational, and performance criteria. - Serve as liaison between business and technical teams.- Assist in defining project objectives, scope, and effort. - Identify and analyze business process, use cases & functional requirements.- Prepare presentations on subjects including business process flows and the resulting technical design. - Conduct interviews of technical and non-technical personnel as needed. - Perform data analysis to identify source of any current data discrepancies. - Develop an understanding of the business model; define, document, and apply to the application design. - Communicate user requirements to technical project team and database developers.

- Configured Pilgrim’s SmartCAPA system to follow the Red Cross’ Problem Management Process.- Worked with vendor to determine industry best practices to streamline existing Problem Management Process.- Drafted Software Requirements Document - Managed minor releases of the DTS software system.- Monitored project status and progress through the life of the project and reported status to executive management.-Product Manager for the eDonor application which allows donors to find blood drives.- Project Manager for the Label Control System that provided the 36 blood regions to order labels, print labels, and housed a workflow to manage changes to labels.- Managed schedule and budget for the implementation of the label control system.- Interfaced with vendors, developers, testers, and the architecture team to ensure smooth implementation of the product.- Report to senior management the progress of the project, highlighting risks, accomplishments, and set-backs.

- Lead Analyst on the redesigning of an exit polling system for the Voter News Service, the division’s largest contract.- Documented requirements using UML and use cases and delivered the Systems Requirements Specifications (SRS) on schedule.- Created a Requisite Pro database and mapped requirements to Use Cases using Requisite Pro.- Interfaced with Users and Client to determine business and technical requirements.- Managed a team of 3 junior requirements/systems analysts for the Voter News Service project.- Performed functional testing, automated testing and created and maintained testing documentation.- Authored and maintained system test plans, test reporting templates, and system test cases derived from the UML use case model. - Evaluated Industry best practices for Emergency Operations and Management.- Analyzed and recommended appropriate COTS and GOTS software as a solution.- Conducted JAD (Joint Application Development) sessions to determine requirements.

Gaithersburg, Maryland, United States

- Project lead on team responsible for $4 million international implementation of aweb-based HR application, AlexusHR, for Goldman Sachs.- Define the client’s current HR processes, identify pain points, and visualize thefuture process resulting in as-is and to-be process models.- Develop functional specifications for the development team.- Integrated Alexus HR with internal SAP ERP solution.- Configure and administer Alexus HR, to meet client’s requirements.- Develop project plan with schedule, deliverables, and milestones.

Mclean, Virginia, United States

- Independent Validation and Verification (IV&V) of the deliverables for the- Combat Control System developed by GRC International (GRCI).- Draft Presentations for COTR to market Booz Allen Hamilton’s services.- Conduct Business Process Reengineering activities for the Army.- Perform IV&V of letter archival system with optical character recognition (OCR)for the Executive Office of the President (EOP) / White House.- Draft user manuals and training materials and trained users Steelpoint.- Gathered and compiled requirements through JAD sessions for reports.- Perform Requirements Analysis for multiple FDA projects.

Mfa, Film And Electronic Media

Comprehesive Exam - Passed with Distinction

Ms, Information And Telecommunications Systems

Ma, International Security Studies

Education record