I am a passionate and results-driven professional with 5 years of experience in customer-facing roles, specialising in problem-solving and decision-making. My career has been marked by a dedication to delivering exceptional customer service and achieving operational excellence.At SkipTheDishes, I excelled in managing client relationships, resolving complex issues, and enhancing overall customer satisfaction. My expertise lies in identifying and addressing client needs, optimising service processes, and contributing to team success.I am now seeking new opportunities where I can leverage my skills in administration, customer service, and sales representation to drive positive outcomes and support organisational goals. I am eager to connect with professionals and organisations that value a proactive and strategic approach to customer engagement.
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Customer Care SpecialistSkipthedishes Nov 2021 - Oct 2024Winnipeg, Manitoba, CanadaAddress customer questions, concerns, and requests promptly through various channels such as phone, email, chat, or social media.Tailor interactions to meet the unique needs and preferences of each customer, enhancing their overall experience.Strive to exceed performance metrics and customer satisfaction goals set by the organizationAccurately record customer interactions, issues, and resolutions in the CRM system or other tracking tools.Keep up-to-date with product updates, new features, and service offerings to provide accurate and relevant information to customers. -
Assistant ManagerCircle K Nov 2019 - Sep 2020Ontario, CanadaMaintained customer satisfaction (CSI) by providing exceptional service and addressing concerns promptly.Ensuring loss prevention strategies are implemented by managing daily cash office inventory and cashier tracking.Maintained visual merchandising standards to create an engaging shopping experience for customers.Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Ishwinder Saran Education Details
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Business Managment -
Advocis Winnipeg
Frequently Asked Questions about Ishwinder Saran
What is Ishwinder Saran's role at the current company?
Ishwinder Saran's current role is Customer service specialist.
What schools did Ishwinder Saran attend?
Ishwinder Saran attended Langara College, Advocis Winnipeg.
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