-Interact daily with clients, insurance carriers, and healthcare providers to secure medical records, account balances, and necessary documentation to support injury/liability claims.-Negotiate case settlements with insurance carriers and coordinate deductions of outstanding medical balances with providers to resolve financial aspects of claims.-Manage case files from intake to closing, ensuring accurate documentation, timely follow-ups, and coordination with attorneys and colleagues to facilitate case progression.-Prepare comprehensive case demands and provide case synopses to attorneys, submitting well-organized documentation to insurance carriers and ensuring proper case file management.

Provided exceptional patient service by managing calls, scheduling appointments/procedures, and addressing patient inquiries via phone, email, and the eCW Patient Portal, ensuring timely and efficient care delivery.Maintained accurate documentation in compliance with AGA and HIPAA standards, coordinating patient care across multiple platforms (eCW, hospital systems, endoscopy suites) and ensuring proper scheduling based on physician availability and preferences.Met productivity and quality benchmarks through effective communication, problem-solving, and cross-functional collaboration, while participating in ongoing training and promoting a patient-centered approach in all interactions.

-Assisted in placing top 10 among associates in my District-Surpassed quota for several months by obtaining 65 boxes per month (target - 45)-Provided technical support for clients on a wide range of company products, resolving issues at a 90%-Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations-Exceeded targets in terms of sales volume and customer satisfaction by 32%-Created and maintained 80/20 customers utilizing cold calling, professionalism, and customer service

-Learned B2B selling-Implemented cold call strategies using the SPIN and BANT techniques to uncover and qualify prospective customer needs-Developed a “pleasantly persistent” method of uncovering and identifying prospects-Enhanced voice through understanding pitch, tone, and inflection to connect more effectively with prospects-Developed and implemented performance improvement strategies and plans to promote continuous improvement.-Participated in mock cold calls and discovery calls to generate qualified leads.-Maintained current knowledge of evolving changes in the marketplace.-Stayed current on company offerings and industry trends.- Knowledge of the Sales Cycle and how to use Sales Cadences.- In-Depth understanding of buyer persona and its use when prospecting

-Reduced variable costs by 7% through tighter controls on overtime expenditures and inventory waste-Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions-Helped reduce employee turnover 35% through relationship building