Managed, supported, and accounted for workstation, peripherals, and electronic equipment for a unit with over 200+ users.• Act as the primary point of contact between end-users and the installation IT department, ensuring smooth network connectivity and work continuity.• Provide hands-on desktop support, troubleshooting hardware and software issues, and resolving technical problems promptly• Managed software and hardware inventory, optimizing resources and ensuring timely replacements• Responded to phone calls and replied to emails of members' tech questions inquiries and request• Set up and installed workstations for new users and new office spaces

8 years of service in the United States Air Force leading customer facing teams prioritizing customer satisfaction while seamlessly solving organizational challenges increased productivity. Building customer repour adhering to member’s requirements by developing and maintain government standards, providing guidance and driving movement success.