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Peru

Lima, Peru

As an IT Support Field Services Level 2 at NEXTLINK, I provide crucial technical support and troubleshooting services, specializing in diagnosing and resolving hardware issues across integrated cameras, TVs, routers, and printers. My ability to swiftly identify malfunctions, repair or replace faulty components, and ensure seamless hardware functionality is key to supporting business operations.I manage updates and changes in Asset Tiger, our asset tracking database, ensuring the accurate documentation of hardware and software assets. My role is critical in onboarding and offboarding processes, where I handle the setup, configuration, and removal of user credentials and access permissions. I ensure that all systems remain secure and updated by efficiently managing credentials.In addition to hardware troubleshooting, I excel in ticket management, overseeing the dispatch of requests related to employee onboarding, offboarding, and other IT concerns. I focus on efficient issue resolution, ensuring that all new employees are provided with necessary hardware and access while smoothly processing offboarding procedures. Each request is meticulously tracked to prevent service disruptions.My work involves collaborating with cross-functional teams, both onsite and offshore, to maintain IT infrastructure and support business goals. I am experienced with various platforms, including Windows Server, MDM, Jira, Asset Tiger, Lark, Virtual Desktop, and WifiHeat Map, using these tools to ensure smooth IT operations.Technologies I work with include Windows, MAC, Jira, MDM, and WiFiHeat Map, along with strong knowledge of ticketing systems and troubleshooting across various platforms. I consistently prioritize user satisfaction, system security, and operational efficiency. My proactive approach to problem-solving and system maintenance ensures continuous improvement and organizational success.

Lima, Perú

As a Technical Support Representative, I play a critical role in ensuring seamless virtual healthcare delivery across various platforms. My responsibilities include troubleshooting technical issues for healthcare providers, including doctors and nurses, across both internal and external systems, ensuring smooth platform access and resolving credentialing challenges.I am proficient in managing user access and troubleshooting on platforms such as OpenLoop Clinic App, Healthie, Zoho One (Desk, Analytics, Accounts), Vanta, Google Admin, and DoseSpot. My daily tasks often involve password resets, credential management, and resolving access-related issues. I ensure that all users have the appropriate permissions, which directly impacts their ability to provide virtual healthcare services.In addition to technical troubleshooting, I handle ticket management, overseeing escalations and tracking user inquiries to ensure timely and accurate resolutions. I provide support across various communication channels such as Slack, Notion, and Zoom, ensuring smooth interactions and quick response times. A core part of my role is maintaining high levels of customer support, responding to inquiries, offering tutorials, and guiding users through complex systems to enhance their experience.Technologies I work with include Windows, MAC, Zoho One (Analytics, Desk, CRM, Flow, ZVoice), Slack, Healthie, Notion, Google Admin, Zoom, PowerBI, and Vanta. My focus on documentation and training helps ensure that our systems run efficiently, with proper resources available for ongoing improvements and user satisfaction.

Barranco, Perú

I specialize in medical data entry, involving the input of healthcare information into electronic systems. This encompasses patient data, medical histories, diagnoses, treatments, billing, and other healthcare- related records. Additionally, I make calls to facilities, contacting nurses to confirm the receipt of previously faxed X-ray exams from our lab.

Lima, Perú

As a GSD Analyst at Expedia (Aynitech), I provided critical application and technical support across multiple departments, including Sales, Customer Service, Security, and Development. My role involved troubleshooting both MAC and Windows laptops, ensuring smooth functionality for over 12 departments and more than 6 areas within the company. I resolved software and hardware issues, providing comprehensive support to ensure minimal downtime.A key part of my responsibilities was managing user credentials and permissions, primarily through platforms such as Active Directory, Azure AD, Oracle, Citrix, and Microsoft E1/E5 licenses. I became proficient in handling access-related issues, password resets, and managing user permissions to keep operations running smoothly.I excelled in ticket management, overseeing the handling of service requests and escalations, ensuring that user issues were resolved efficiently and in a timely manner. I managed support channels including calls, live chats, and tickets, always focusing on delivering high-quality customer service. My problem-solving abilities were recognized, as I received positive feedback from users for my quick resolutions and professionalism.I provided support across more than 6 areas and 12 departments, contributing to troubleshooting, credential management, and guiding teams through technical processes. My contributions ensured the smooth transition and functioning of IT infrastructure during this critical period.Technologies I worked with include Jira, ServiceNow, Windows Server, SQL, MAC Infrastructure, Docker, Citrix, Virtual Desktop, and Azure Active Directory. I actively participated in documentation and training, improving system procedures and ensuring seamless collaboration between onsite and offshore teams.

Lima, Perú

As a Customer Support Representative at Teleperformance, I handled a wide range of customer inquiries related to account management, technical issues, billing, fraud, and more. I provided support primarily through calls, live chats, and tickets, efficiently managing high volumes of inquiries while maintaining exceptional customer satisfaction.My responsibilities included troubleshooting streaming issues, resolving account access problems, and assisting with subscription management. By actively listening and offering tailored solutions, I consistently delivered high-quality, personalized support. I also contributed to improving the knowledge base and documented customer interactions to enhance service processes.Technologies I worked with include Obiwan, Anakin, and various Netflix-related tools.

Lima, Perú

Worked for the client PUMA, delivering exceptional support through calls, emails, and live chats to customers in the UK. Leveraged a CRM system to efficiently manage, track, and resolve service requests, ensuring prompt and accurate responses. My responsibilities included handling inquiries related to the delivery of PUMA apparel and products from European warehouses and the Hermes provider. This involved addressing order status updates, shipping issues, and product- related questions.For more complex cases, I performed escalations to ensure resolution and customer satisfaction. My role required effective communication, problem-solving skills, and a thorough understanding of PUMA’s delivery processes to provide accurate and timely support.

Lima, Perú

Lima, Perú

Specialization Data Engineer Azure

Specialization Power Bi

Bootcamp Data Engineer

Ingles

Estudiante, Administración Y Sistemas