➣ Enhanced the visibility and functionality of critical supply chain management applications, utilizing Java, Spring Boot, and AngularJS to ensure projects meet business application standards.➣ Rejoined key projects to leverage expertise in improving functionality, user satisfaction, and the visibility of supply chains.➣ Participating in Agile/Scrum meetings to gather requirements, brainstorm solutions, and enhance business operations.➣ Refining development processes by automating CI/CD pipelines with Azure, streamlining workflows, and accelerating feedback loops from development to testing.➣ Prioritizing code quality by designing and implementing rigorous JUnit and Mockito unit tests to ensure robust and reliable backend functionality.➣ Collaborating with cross-functional teams to ensure seamless integration of applications within the GM supply chain ecosystem.➣ Creating detailed technical documentation and crafting comprehensive end-to-end test cases to facilitate knowledge transfer and ensure consistent execution across projects.Technologies and Skills:➣ Java, Spring Boot, AngularJS➣ Microsoft Azure, CI/CD pipelines➣ JUnit, Mockito➣ Agile/Scrum methodologies

As an OpsTech IT Support Associate at Amazon's Fulfillment Center MTN6, my daily work involves providing Tier 1 and 2 technical support to over 1000 onsite Associates and Managers. This role demands direct engagement with a broad spectrum of support requests via chats, calls, and online inquiries, catering not just to our site but also to Amazon Corporate and its subsidiaries globally.My responsibilities are multifaceted and customer-focused, requiring quick adaptation to new procedures and maintaining productivity under high demand. On any given day, I troubleshoot and update operating systems across a variety of devices, manage wireless connectivity, and oversee computer imaging processes. Part of my routine also includes handling RMA/Liquidation for devices, offering password support, and meticulously documenting all troubleshooting efforts.Training new technicians is an essential aspect of my role, ensuring knowledge transfer and consistent support quality. Moreover, I play a critical part in maintaining our network's stability, regularly inspecting our infrastructure to prevent disruptions.This position challenges me to innovate and stay energetic, balancing a high volume of requests with the need for quality support. My commitment to flexibility and team success is pivotal in maintaining Amazon's operational excellence.

In my position as an OpsTech IT Equipment Coordinator at Amazon's Fulfillment Center DCA6, I play a pivotal role in the seamless operation of the center by managing the inventory, coordination, ordering, delivery, and audits of IT assets. This role is integral to maintaining the operational efficiency of the fulfillment center, ensuring that all IT equipment is accounted for, properly allocated, and fully functional.Daily, I oversee the allocation and maintenance of IT equipment across the center, facilitating the smooth execution of operations by ensuring that all teams have the technological resources they need. I am also in charge of managing the Return Merchandise Authorization (RMA) and repair processes for devices under warranty, a critical aspect of keeping our equipment in top working order and minimizing downtime.Collaboration is key in my role, as I work closely with a diverse team of technicians and engineers, ensuring that all IT-related needs and concerns are addressed promptly and effectively. My responsibilities extend to reporting directly to the IT manager, providing updates and insights into the status of IT assets and ongoing projects.Beyond the technical aspects of my job, I contribute to maintaining cleanliness and order in IT areas, ensuring a safe and efficient workspace. I'm involved in supporting daily projects and activities as directed by the IT manager, which requires a flexible and proactive approach to handle the dynamic needs of the fulfillment center.Amazon values hardworking and fun individuals who are committed to making history, and in this role, I'm dedicated to not just meeting but exceeding these expectations through my contributions to the operations team and the fulfillment center at large.

In my role as an Ops Problem Solver, my primary responsibility is to address and rectify any issues associates face with inventory, including difficulties with printing ASIN labels, managing damaged products, and appending expiration dates to food and health items. This position demands a swift and efficient resolution process to minimize disruptions in the workflow and maintain the integrity of our inventory system.A significant part of my daily duties involves leveraging Excel to meticulously track and manage the problem-solving process. This includes recording incidents, outlining solutions, and tracking outcomes to ensure a clear understanding of each issue's status and resolution. My effectiveness in this role is largely due to my strong problem-solving skills and my proficiency with Excel, which enable me to analyze problems systematically and implement data-driven solutions.Success in this role hinges on my ability to resolve issues promptly, ensuring that inventory management remains seamless and efficient. My goal is always to maintain the smooth operation of our inventory processes, contributing to the overall productivity and operational excellence of the team.

In my engagement with the ODxOS program, designed to propel Black computing graduates into software development roles, I played a pivotal role in ensuring the readiness and robustness of software through meticulous testing and collaboration. My responsibilities spanned from identifying bugs and issues in software to documenting test cases and results, essential practices that enhanced the quality and reliability of software projects.A core aspect of my daily work involved close collaboration with development teams to gain a deep understanding of project requirements. This collaboration was crucial for aligning testing objectives with development goals, ensuring that every piece of software was thoroughly vetted against its intended functionality and user needs.Leveraging open source tools, I implemented automated testing strategies that increased the efficiency and scope of our testing processes. This not only allowed for more extensive coverage but also fostered an environment of innovation and continuous improvement within the testing framework.Beyond the technical dimensions of my role, I actively participated in the ODxOS program's career advancement initiatives, including mock interviews and networking activities. These experiences were instrumental in honing my professional skills, enhancing my understanding of the tech industry's landscape, and preparing me for successful career negotiations and advancements.Through this program, I not only contributed to the development and refinement of software but also took significant steps forward in my professional development, supported by live tutor guidance and real-world project applications. My journey with ODxOS was a comprehensive educational experience, equipping me with both the technical and professional skills necessary for a thriving career in technology.

In my role, focusing on enhancing IT security and efficiency within a Microsoft 365 environment, I specialized in handling Identity and Access Management (IAM) security tasks. A key aspect of my daily responsibilities involved utilizing PowerShell scripts to streamline and automate the creation and management of user accounts in Azure Active Directory, a critical component of our Microsoft 365 ecosystem. This automation not only improved operational efficiency but also bolstered our security posture by ensuring consistent application of access policies.I took the initiative to develop Standard Operating Procedures (SOP) documents tailored for our Microsoft 365 context. These documents were pivotal in training and guiding both internal team members and external stakeholders, thereby improving our organization’s workflow within the Microsoft 365 framework. The SOPs covered various aspects, from account setup to security best practices, ensuring a comprehensive understanding and effective utilization of Microsoft 365 features.My role also encompassed the management of daily IT operations with a strong focus on planning, researching, and executing IT projects specifically within the Microsoft 365 suite. This involved a strategic approach to leveraging Microsoft 365 capabilities to meet our organization's needs while staying ahead of IT trends and potential challenges.Additionally, I provided dedicated customer support to over 600 users, addressing their Microsoft 365-related issues. This included troubleshooting, documenting solutions, and ensuring a smooth user experience across all Microsoft 365 applications. My commitment to resolving issues efficiently contributed to maintaining high levels of user satisfaction and operational effectiveness within our Microsoft 365 environment.

➣ LSAMP Sport Data Analysis Research AnalysisMaintained sports records for alumnus Roger Lee Brown who played football at the University of Maryland, Eastern Shore. While comparing Roger Lee Brown's data with different player's stats in order to get him inducted into the NFL hall of fame. Also Presented at the USM LSAMP Fall 2019 Research Symposium on my research Roger Lee Brown.

➣ Supervised two computer science students to implement different collaborative web projects.➣ Scheduled different agile meetings weekly to improve progress reports about our projects.➣ Created technical documentations on different functional and non-functional requirements on how our programs can be used by different end-users.➣ Performed code reviews from other teams to provide recommendation changes.

➣ Responsibilities: The responsibilities of a note-taker include providing accurate and comprehensive notes from lectures or classes, ensuring the notes are clear and easy to understand, providing notes to the student within a timely manner, and maintaining confidentiality at all times. Note-takers may also be responsible for completing and returning relevant paperwork and attending training and supervision meetings as needed.